Linking to your own website

When attempting to achieve high Google rankings, there are lots of different factors to take into consideration. For most keywords, you won't get anywhere near the first page unless you have a user-friendly website that is technically sound, loads quickly, and contains excellent content that is ultra-relevant to the topic in question and ultra-helpful for your site visitors.

If you've ticked all of those boxes, congratulations, but the bad news is that you're still not guaranteed a prominent position in the SERPs. There's another ranking factor that still carries a huge amount of sway: links.

How search engines use links

To search engines like Google and Bing, links from one website to another are like votes of confidence. If somebody links to you, then as far as Google's bots are concerned, they're effectively saying 'I endorse this website and believe that it is interesting, helpful and/or entertaining'. Even if the link was created because somebody was trashing your company on a forum, the link itself will still pass 'juice' to your website and therefore improve your chances of ranking in search results.

Of course, it's not quite as simple as 'more links = better rankings'. For one thing, some links are worth considerably more than others - you might have a hundred links from obscure blogs and local businesses, but if a competitor gains one link from a well-known, high-authority website (think BBC News, the Financial Times, a government page), they may well blow you out of the water overnight.

Furthermore, certain links can do more harm than good when it comes to your SERP rankings. Google's quality guidelines warn against creating manipulative links - this means that your website may be penalised (i.e. lose its rankings) if:

  • You pay for links on other people's websites (adverts should be marked with a 'nofollow' tag so as not to pass link juice)
  • You build a lot of links from websites that aren't relevant to yours in any way
  • You deliberately create links for the sole purpose of affecting your organic rankings
  • You participate in shady link exchange schemes, private blog networks (PBNs), etc.

Your rankings may also be adversely affected if you have a lot of links from spammy and/or low-quality websites. For instance, you probably don't want any online casinos or pornography sites linking to you (although this may not apply if your own website falls into one of these categories).

Why not just create a whole bunch of websites and link to yourself?

Genuine organic links from high-quality websites usually don't come along on their own, and link outreach (contacting other site owners to ask if they'll link to your page from theirs) is a time-consuming task that is by no means guaranteed to get results.

With that in mind, it's not hard to see why some webmasters - and some SEO/marketing agencies - have the following thought:

"Why bother begging other people for links when I could just create a few websites of my own and link to myself?"

Here's an example: if your main website is an online store that sells laptop computers, you might set up a blog on a different domain, write a couple of articles about how to choose the right laptop, and cleverly include a few links to your main site - your 'money' site - in the body of each post. You might then repeat this process a few times so that you end up with a number of different domains all linking to your laptop store.

From one point of view, this is a sound enough strategy. Whereas you can spend hours researching and emailing link prospects that you may never hear back from, it doesn't take long to create a simple site using Blogger or Wordpress, and you're guaranteed a new link at the end of it. But is this really an effective way to bolster your link profile and boost your organic rankings?

We'd argue that no, it isn't. Here are three reasons why:

1. It's potentially manipulative - and thus leaves you open to Google penalties.

At time of writing, there's nothing in Google's guidelines on link schemes and unnatural links that specifically forbids creating new websites and linking them to your main site. However, here's what they do say:

"Any links intended to manipulate PageRank or a site's ranking in Google search results may be considered part of a link scheme and a violation of Google's Webmaster Guidelines. This includes any behaviour that manipulates links to your site or outgoing links from your site."

This statement is deliberately vague - it puts the onus on you, the webmaster, to judge whether your link creation tactics are manipulative or not. If you participate in any questionable linking practices, you're potentially opening yourself up to present and future Google penalties, and as anyone who saw their rankings fall when Penguin and Panda were first brought in will tell you, that's not a risk worth taking.

There is no doubt that the tactic of creating new websites for the express purpose of building PageRank-passing links to your 'money' site could be classed as manipulative. The new sites will likely add no value whatsoever to the web, and the links themselves will probably be a dead giveaway, making it clear that your satellite websites were set up for unnatural SEO purposes and not to serve any particular need.

2. The links will be practically worthless anyway.

Broadly speaking, it's good to have inbound links from a variety of different domains, and it's true that creating a dozen simple Wordpress blogs and giving each one its own unique web address is a quick and easy way to grow your list of linking domains. But here's the thing about links: quantity is less important than quality. As mentioned above, a single link from a high-authority domain is worth more than a hundred links from low-authority websites, and a brand new blog that was created in a hurry and doesn't contain any real content is about as low-authority as it gets.

In other words, you can spend weeks setting up new websites and linking to yourself, but any positive impact on your rankings will be minimal - you're better off spending that time looking for genuine link/collaboration opportunities that will actually benefit your website. (At least then you won't be at risk of getting hit by a thin content penalty!)

But okay - let's assume that you're taking a slightly more considered approach to this. Instead of creating a basic blog page, publishing one or two keyword-stuffed posts containing over-optimised links to your main site, then repeating these two steps ad infinitum, let's imagine that you've taken the time to create a high-quality website that really does add value to the web. You've written a lot of genuinely useful, insightful content; you've given the site an appealing design instead of just using a template; and you've only linked to your 'money' website where it's actually appropriate to do so, perhaps scattering a few other external links throughout the new site for balance. Maybe you've even done such a good job that several other people have linked to your new website, thereby boosting its reputation in the eyes of the search engine bots.

But here's the thing...

3. Why not put all of that effort into your main website?

Creating good content and building a website's reputation is extremely time-consuming, and if you're prepared to do all of the above to ensure that the links on your satellite site(s) will actually have a positive effect, it rather begs the question: why aren't you prepared to do that on your 'money' site?

Instead of using your time and resources to convince Google that your linking site is legitimate, it's surely better to create high-quality content for your main site that will drive more traffic and increase user engagement in the place where it actually affects your company's bottom line.

* * *

One final clarification: what we're not necessarily saying here is that you should never link between two websites that you control. If you own two separate websites, each with its own independent reason to exist, then it's fine to link between them as long as there is a natural reason to do so.

For instance, if you have one website that sells laser printers and another that sells toner cartridges, it may well make sense to link from one to the other - not only will this potentially benefit your Google rankings, it will also provide a better online experience for your users (since someone who buys a printer will naturally want to know where they can buy toner for it in the future).

Worried about your website's link profile? Not sure of the best way to climb the Google rankings? Our SEO specialists can help - contact Designer Websites today to discuss your requirements.

Dementia Tax Google Ad

If you have been following the recent political campaigning for the snap election on June the 8th, you may have read about the recent criticism regarding the Conservatives ‘Dementia Tax’. This policy, which may require the elderly to pay for their care at home with the value of their house, has come under fire by opposing political parties and the public alike.

The policy coined the name ‘dementia tax’ due to the likely-hood it will be the sick and elderly who will face the brunt of this new policy. As many people would also like to leave their home to their families once they pass on, this proposal seems to have struck a chord with many British families.  

In response to the negative press the Conservatives received for this policy, they decided to use Google Ads to advertise their own version of the policy under the title ‘The So-Called ‘Dementia Tax’ – Are You Getting the Truth?’ whenever someone googled the phrase ‘dementia tax’.

Here’s a look at why buying Google Ads for ‘Dementia Tax’ backfired on quite a big scale for the Conservatives.

  • Buying the adverts for ‘dementia tax’ legitimised the term Dementia Tax

Despite the general consensus, Dementia Tax is not the actual term for Theresa May’s policy. However, by buying the adverts for the ‘dementia tax’, the term has now become legitimised with around 448,000 exact match results on Google Search.

By legitimising the term, this also provided journalists with every right to run articles with the term ‘dementia tax’ which lead to an onslaught of articles criticising the Conservatives tactics.

A lesson to take away from this if you’re looking to use Google Ads for your business is to ensure you bid for the correct term and provide users with the exact thing they are searching for. The issue with the Conservatives advert was that if someone was searching for ‘dementia tax’, they most likely already knew about the negative press the term was receiving. 

Dementia Tax Legitimised

  • Google Ads are open to everyone, even your rivals

 Soon after it was discovered that the Conservatives had bought a slot on the front page of the ‘dementia tax’ search, with their article ‘The So-Called ‘Dementia Tax’ – Are You Getting the Truth?’, the Labour Party also bought their own Google Ad for ‘dementia tax’. Their article named ‘The Dementia Tax – Get the Real Facts’ with a meta description ‘The Tories Have Failed to Tackle the Social Care Crisis’.

Not only did this article undermine the Conservatives article, it also made it clear to the public that these were bought adverts. Because it is an advert, it may lead the users to believe they will receive a skewed version of events by clicking on it.

Dementia Tax Rivals

  • Google Ads cost money per click

Traditionally, Google Ads are used by businesses that wish to advertise what they’re selling. This is because the sale of their products will even out the cost of the advert.

In the case of the ‘dementia tax’ Google Ad, the conservatives are not gaining any revenue through their Ad and are instead losing money advertising for this term because it is purely just information on the policy.

Another unintended effect of this campaign was that some Twitter users even proclaimed they would click on the ad only to lose the Conservatives money.

Dementia Tax Cost

  • Google makes it clear that an advert is an advert

As can be seen in the pictures above, Google Ads come with a neat little ‘Ad’ box in light green next to the article. This makes it obvious to the user that this search engine result is an advert which has paid to be in the top position. Although it has been found that 64.6% of people click on Google Ads when they are looking to buy an item online, this may not work as well when the advert is for an article.

Many users will have a preference for their source of journalism, and so might bypass the Conservatives ‘dementia-tax’ Google Ad altogether. Advertising about policies is marginally more difficult than advertising a product, and the Conservatives lack of understanding in this department is what led to their downfall with this campaign.

After reading this list of how not to use Google Ads, if you did want some help with your own PPC Advertising our experts are here to help. To request a quote for help with PPC, just click here.

At this year's Google Marketing Next Keynote 2017, Sridhar Ramaswamy, Bhanu Narasimhan, Bill Kee, Karen Yao, Roshan Khan and Jennifer Liu announced a range of new and exciting Google updates which will be provided to the public before the end of the year. Many of these updates strive to make many everyday marketing tasks quicker and more accessible to everyone, alongside working to improve every businesses conversion rates. 

If you happened to miss this year's Google Marketing Next Keynote, we've put together the top 10 useful features and insights we took note of while watching the presentation.  

1. The Introduction of Google Lens

Google lens will now allow you to view the world through Google. Whether it is a restaurant you want to see the reviews for, a flower you don’t know the species of or the password on a wifi router, simply direct your Google lens at it and all the information you need to know will become available. 

2. New Beta AMP Landing Pages

With each second your page needs to load, the bounce rate increases by 20%. Google is introducing the option to have new AMP landing pages wich will speed up your ads vastly, leading to an increased conversion rate. 70% of people search for something before they buy it, so it is in your best interest to ensure your ads are the first thing they see. 

3. Introduction of Location Extensions and Store Visits

Google will soon be introducing location extensions to the general public, which means that when your video advert is displayed, your businesses location, opening times and distance away from the nearest store will appear beneath the video. This will hopefully improve the rate of consumers visiting businesses in person, which can then be tracked through the store visits data Google introduced 2 years ago. 

4. New Tools to Measure Store Sales Will Link Google Ads to Offline Sales

91% of people decide to buy a product after seeing a relevant ad, which is why Google are introducing two new tools which will allow you to see how your ads directly related to offline sales. The first will allow you to import transaction data into AdWords to see store sales and revenue at the campaign level you use for search and shopping campaigns.

The second new tool will allow you to take advantage of Googles 3rd party partnerships to get store sales data. Their partnerships cover 70% of credit and debit card transactions in the US, and paired with the previous store visits Google map data, this new feature will be able to link offline purchases to online ads. 

5. Customer Patterns and Life Events To Link to Google Ad Targeting

New Customer Pattern and Life Event data will help businesses understand where people shop and when life's biggest events take place such as graduation, moving and getting married. This key information will allow businesses to make their ads even more targeted to their key consumers.

6. Follow Your Customers Buying Path with Google Attribution

Instead of all your data being based on last click attribution, Google Analytics will soon let you see precisely what adverts lead the consumer towards buying your product. Therefore, instead of the analytics stating your consumer came through organic traffic, you will now be able to see if they saw an advert for your product 1 week ago, watched a youtube video for your product, had a retargeted ad and then finally searched for your product directly. 

Through unique reach information, you will be able to see exactly how well your adverts performed which will contribute to making more precise marketing decisions in the future. 

7. Google 360 Will Manage All Campaigns in One Place

It has been found that there is a shocking 40% higher bounce rate from mobile landing pages when compared to desktop. Google is working to improve this figure with new landing page features on Google 360. A new landing page tab will include reports about each of your current campaigns, so you can keep an eye on it at all times and pay attention to the pages that are not performing as well as they should be. 

8. Google Adwords and Google Optimize Will Soon Integrate

Adwords will also be integrating with Google Optimize, meaning different variants of your landing pages can be tested on different members of your audience. This A/B split testing is available for use on web pages at the moment, but bringing it to landing pages is sure to provide the most insightful analytics for business.

9. DoubleClick to Introduce DoubleClick Bid Manager

This feature will use machine learning to analyse past campaigns and recommend the right inventory, audiences and budget based on your goals. It will also provide an estimated impression volume and reach, which will be a useful insight for many campaign managers. This is currently available in beta and will be provided to all customers in the coming months. 

10. Google Home To Develop Local Inventory Knowledge 

The Google Assitant is getting smarter and can now tell you precisely where you can find a shop selling the product you are searching for. If a company would like their business information to be available to Google assistant, they must submit their local inventory data to Google. Google Assistant will then be able to provide your consumers with directions, opening times and price of the product consumers search for. With 20% of all searches now being made by voice, this update will be widely useful for many businesses across the globe.

For more information about any of these features, you can watch the full presentation below:

If you'd like to use some of these new features for your business but need some guidance, then you've come to the right place, our development teams and SEO team are already working with these features and can help your business take advantage of them too. Contact us today to request a website optimisation quote. 

How to Use Google Optimize

Late last year, Google released a free version of Google Optimize on an invite-only basis. However, in April 2017, Google Optimize was released globally to the general public without the need for an invitation. This is big news for website owners because Google Optimize is a free A/B testing platform which allows you to quickly create and test different variants of your web pages to see which versions are most effective.

This will be a great benefit to many businesses as it eliminates the need for hours of tedious coding, testing and analytical analysis. If you're new to this tool, read our handy step-by-step guide to Google Optimize below - remember, if you don't want to use this tool yourself, our SEO experts can perform split tests for you in order to improve your website's performance.

A Guide to Google Optimize

About Google Optimize

Let's say your website isn't doing as well as you'd like and you want to change a few things to see if you can boost your conversion rate. Instead of completely replacing your old web page with a new version, Google Optimize allows you to create an alternate version of your web page and set it to be shown to some of the people who visit it. The rest of the time, the original version of the page will be shown. This A/B testing experiment allows you to see which version of the page works best; all you have to do is tell Google what your 'goal' for that page is (e.g. a purchase or enquiry form submission), and Google Optimize will measure which variant is better at achieving the goal.

To put it simply, Google Optimize allows you to edit the look and content of your pages and test parallel page variants without writing a line of code yourself. Experiments can be set up in minutes, and they will begin gathering data right away.

How to Use Google Optimize

Before you begin using Google Optimize, you need to ensure you have a clear goal in mind for the page you're testing. There is no point editing a page without a reason, so have a look at your website's analytics and look closely for areas that could be improved. Reasons to conduct a Google Optimize test may include:

  • Trialling different versions of your contact/enquiry page to see which one converts better
  • Changing the look of your homepage in an effort to reduce bounce rate
  • Revising the layout of a product page in order to boost sales
  • Rewording a blog post or information page to improve reader engagement

One of the best features of Google Optimize is that it is integrated with Google Analytics, making it tremendously easy (assuming you already use Google Analytics) to review the data your experiment generates.

Step 1 - Add the Optimize Snippets to Your Website

In order for Google Optimize to work, you first need to add the Optimize snippets to your website. This is essentially a line of code that must be added to the Google Analytics tracking code that should already be on your website.

You can find your snippet by going to the Container page on your Google Optimize account and clicking ‘Install Optimize Snippet’. From that point, you will be able to click ‘View Snippet’ which will provide you with a modified Analytics tracking code to use.

Install Snippet

To run experiments on your website, you need to add the snippet to the HTML code on the pages you want to experiment on. Be sure to place it as early as possible in the source code.

For more information on how to complete this step, just click here. You may need to ask your web developer to add the code for you.

Step 2 - Create an Experiment

Once you have created your Google Optimize account and added the snippet to your website, you will be able to find a blue button that says ‘Create Experiment’ on the Container page. 

Create Google Optimize Experiment

The next page allows you to name your experiment and enter the URL of the page you would like to edit. After this step, you can choose which type of experiment you would like to conduct - the options are as follows:

  • A/B test (tests different versions of a web page)
  • Multivariate test (tests multiple variants of multiple sections on a page - currently in beta)
  • Redirect Test (tests different destination URLs - allows you to create two totally different pages with different URLs and see which one is more effective)

For the purpose of this guide, we're going to focus on the A/B test option as this is probably the one you'll use most often.

Step 3 - Test the Variants

This is where the magic happens! At this stage, you will be able to create the different variant(s) of your web page. To get a good understanding of how well a page is working, ensure there is an even split between the variants and the original version. Make sure you set objectives prior to running the experiment to ensure you get as much information out of the test as possible.

Percentage

After this stage, you can edit your variation with Optimize's visual editor tool. Once you've downloaded the Chrome extension, you can start to edit the text, layout, fonts, colours, and many other parts of your page - basically, implement any change that might make the page more likely to achieve its goal.

Once you have finished retooling your page, you can click 'Save' to go back to the experiment page. You are then free to create another variant or start running the experiment with the variants you've got.

Step 4 - Run the Experiment

Google recommends letting your experiment run for at least 2 weeks before analysing the results, but the longer you run it, the more data you'll gather and the more confident you'll feel when you declare which variant works best. Especially if you’re editing a page that tends to get fewer views than others, it may be best to run your experiment for quite a bit longer than 2 weeks.

When your experiment has ended, you will be provided with data on the level of improvement, the number of sessions, and the probability that each variant will perform better than your original page. As you can imagine, this information is incredibly useful as it enables you to make the best possible decision when it comes to testing the new features of your website.

If you like the sound of using Google Optimize but don't know where to start, we can help you to make the most of this tool's capabilities. Contact us now to request a website optimisation quote >

by Alana Spencer, Ridiculously Rich founder and BBC Apprentice winner 2016

Many inspirational business success stories start with humble beginnings, and my handmade cake business is a textbook example of how something small can grow into something huge.

Ridiculously Rich (or Narna's Cakes, as it was known in the early days) started in the kitchen of my parents' home in Aberystwyth. Inspired by a chocolate-making book given to me by my mum, I began whipping up my own sweet treats when I was still in my teens, and after some early success selling homemade cakes and chocolates to my friends I felt compelled to take things further. I would make all sorts of tray bakes - brownies, rocky road, that kind of thing - and sell them at local markets and other events in Ceredigion and the nearby area. This proved to be a good way of making money, and people seemed to like what I was offering - so much so, in fact, that I was eventually asked to supply a couple of local shops with goodies to sell!

From there, my business grew and grew. As you may be aware, Ridiculously Rich is now co-owned by Lord Sugar, who invested £250,000 to help grow the company into a nationwide success. When I became the latest BBC Apprentice winner, I think a lot of people were surprised by Lord Sugar's decision to invest in what began as a small homemade cake business, but his faith in me is already paying off, and with our regional ambassadors now representing the Ridiculously Rich brand all over the UK there are even bigger and better things still to come.

While Narna's Cakes started out as a grassroots, do-it-yourself sort of enterprise with little to no online visibility, the Internet has been crucial in getting the business to its current level, and our online efforts will continue to form a very important part of Ridiculously Rich's future success. Modern technology - the hyper-connectedness, via the Internet, of everyone and everything - makes it easier than ever to grow a small business into a big success; no matter where you live or what sort of niche you occupy, there are all kinds of opportunities now available to people who know how to seize them.

I hope that these tips will inspire you and help your business (whatever that might be) to reach new heights online.

1. Start with a winning website.

Your website is the foundation - the hub, if you like - for all your online marketing efforts, so it's important to get it properly spot-on before attempting to score big wins elsewhere. Things like Wordpress make it easy for IT novices to create nice-looking websites nowadays, but there's still a lot to be said for going to a bespoke web development agency and working with them to create a truly professional site for your business. An experienced pro will know how to:

  • Create a fast-loading, smooth-functioning website that users will love (and you'll find a doddle to manage)
  • Represent you and your brand in the best possible way online
  • Get your pages ranked highly on Google and other search engines

2. Think carefully about keywords.

The Internet runs on keywords.  If you want people to find your website on Google, Bing, and other search sites, you need to think very carefully about the words and phrases that you want to show up for. One good approach is to make a big list of all the search terms that you think are relevant to your business - my own version of that list, for example, might look something like this:

  • handmade cakes
  • salted caramel slice
  • buy chocolate brownies online
  • baked goods

And so on. Once you've got a list of keywords covering every aspect of your business (every product you sell, every service you provide, all the different words people might use, etc.), paste that list into a tool like Google's Keyword Planner to find out how popular each keyword is. Use the most searched-for phrases on appropriate pages of your website, ensuring that each keyword is represented on one page only - if done properly, this will get your site showing as a result for each of the terms you targeted.

This is another area where it's a good idea to consult a professional web developer - they will have a good grasp of SEO (Search Engine Optimisation) and know exactly how to fine-tune your website in order to maximise your chance of ranking highly within Google's results. Beware, however - many of the companies out there claiming to be optimisation experts are actually just salespeople looking to make easy money. Make sure you ask them for examples of times where they improved a client's traffic and sales, and don't be afraid to ask for a reference from the customers they name.

3. Be seen on social media!

Google isn't the only tool people use to find things on the Internet - social media, too, can be a huge driver of leads, purchases, and brand awareness. There are many different social media platforms to choose from (Twitter, Snapchat, Facebook, Instagram, LinkedIn, Google+, Pinterest...) and while some people manage to do well across all of them, it's generally a better idea to pick the handful of social platforms that best suit your business and focus your energy on them.

For instance, if you sell very aesthetically appealing products, it might be a good idea to promote them on Pinterest, whereas a less visual business may do better by joining conversations on Twitter and advertising their professional credentials on LinkedIn. Snapchat and Instagram are good for sharing photos/videos of the inner workings of your company, while Facebook pages are great for collecting customer reviews and interacting with your audience via messages and comments.

Whichever social site you choose, be sure to stay active once you've set your account up. If a potential customer searches for your business and finds a Twitter feed that hasn't been updated for months - or a Facebook page on which people's questions are going unanswered - this may damage that customer's perception of your organisation.

4. Think outside the box

But OK - all of your competitors have websites, all of them are on Twitter, and all of them are going after more or less the same Google keywords. What can you do to really distinguish yourself from the other businesses in your industry?

Once you've established your business online, there are all kinds of different ways to grow your business. All you need is an idea! This could be an unusual, attention-grabbing social media campaign that portrays your brand in a good light, or it could be a huge business initiative that leverages the Internet's ability to connect people across huge distances. Whatever you come up with, the infrastructure to do it almost certainly already exists online. You may need some help from your web developer to turn your ideas into realities, but don't worry - a good developer will always be up to the challenges you set them!

Here's one example. As mentioned above, Lord Sugar and I recently started selecting regional ambassadors to represent the Ridiculously Rich brand at food festivals, farmers' markets, and other local events across the UK. Would-be ambassadors apply online, and if they're selected, we send them everything they'll need to set up their very own Ridiculously Rich stall and sell our cakes in their area. By promoting this money-making opportunity online, we're able to reach eager cake lovers in every corner of the country, and each approved ambassador gets their own dashboard on the Ridiculously Rich website to help them manage everything. This initiative has already proved hugely popular, and it looks set to grow even more over the coming months!

5. Provide the best possible service at all times.

While it is possible for businesses to achieve massive growth via online marketing avenues, that growth is often accompanied by a decline in quality. When you've got a bricks-and-mortar shop that only serves people who walk through the door, it's relatively easy to ensure that each customer has a good experience; when you're serving thousands of people online and sending your products all over the world, it's far harder to maintain that high standard.

As your business gets bigger, you'll inevitably have to accept that some things are simply out of your hands. However, there are a few things you can do to ensure that your reputation doesn't suffer as everything else builds up:

  • Keep an eye on your website. If people are interacting with your website instead of an actual company representative, it's up to you to ensure that your site is doing a good job. Be sure to look at the site on a regular basis to make sure that nothing has gone wrong; you may also want to register your site with Google Search Console, as this will inform you if there are any issues that may affect user experience and/or Google rankings.

  • Choose your courier wisely. Do you send products to your customers through the post? If so, it's crucial to select a courier / delivery service that will do you proud. Above all, the two factors that will most affect the customer's lasting impression of your business are 1) whether their order arrived on time, and 2) whether it arrived in good condition. This is partially up to you, of course - you're responsible for ensuring that everything is packaged properly and posted promptly - but all your hard work may be spoiled if you leave the final stage of the ordering process in the hands of someone who's happy to let your customers down. Be sure to do your research - other companies will have left reviews online to help you avoid shoddy services.

  • Handle any complaints in a speedy, polite, and helpful manner. Just about every business gets the occasional complaint or bad review - it's not the end of the world. In fact, it's possible to turn a negative comment into something positive if you (or the person you've appointed to interact with customers) handle the situation properly. Be polite and apologetic and do your best to resolve the problem in any way you can. Your aim should be to make the unhappy person happy, but if you can't do that, you can at least demonstrate to other people who read the bad review that you take customer satisfaction seriously and don't take complaints lying down.

The team at Designer Websites, who I've been working with recently, gave me a lot of great insight into the world of doing business online and how to do it properly. If you're keen to grow your business online, I would definitely recommend them!

BBC Apprentice Winners

Ridiculously Rich website

If you followed the most recent series of the BBC Apprentice, you'll most likely know all about Alana Spencer and her business Ridiculously Rich by Alana. Last year, Alana triumphed over a number of other eager entrepreneurs to win the twelfth series of the hit show, resulting in a £250,000 investment from Lord Sugar and a dream opportunity to grow the business she started while she was still in school.  

Alana and Lord Sugar

Ridiculously Rich sells Alana's popular and deliciously luxurious cakes, and on her new website, you can now apply for the exciting opportunity to become an ambassador or wholesale distributor of her products.

One of the best features on the new Ridiculously Rich website is an interactive map that allows you to find out which food markets and events are happening near you. This feature is totally mobile-friendly, so you will be able to stay up to date wherever you go!

Alongside this exciting new feature, the new and improved Ridiculously Rich website also has a variety of new integrated and bespoke systems designed to make the website fully user-friendly. These include: 

  • A full ecommerce system with SagePay tokenised integration
  • Integrated Royal Mail Shipping v2 API (DMO) & custom dispatch manager
  • Integrated Wholesale Customer & Online Transactions System
  • A bespoke Ambassador System
  • A bespoke Subscription System
  • Integrated Bespoke Events/Map Features
  • Integrated Blog & Social Media
  • A bespoke Control Panel & Order Managment System

Alana is, in fact, the fourth BBC Apprentice winner we've developed a website for. Over the years, we at Designer Websites have also developed websites for 2012 winner Ricky Martin and his business Hyper Recruitment Solutions; 2013 winner Dr. Leah Totton and her business Dr. Leah Clinics; and 2015's winner Joseph Valente and his business ImpraGas.

Here's what Alana had to say about the new Ridiculously Rich website and working with Designer Websites: 

I'm really pleased to now have a fantastic new website where I can sell my Ridiculously Rich cakes. The best parts about the new website are that people can now apply to become ambassadors or wholesalers of my products, which I think will be an exciting adventure for everyone involved. There's even a feature for ambassadors to see who the other ambassadors are near them and when the next foodie events are, which will be great for keeping everyone in the loop!

Designer Websites was recommended to me by the previous BBC Apprentice winners they have worked with and I'm so glad to have been introduced to them. The new website looks lovely and has all of the great features I was looking for. Designer Websites were a delight to work with and I will be more than happy to recommend them to anyone one else seeking a web development company.

Thanks for the lovely review, Alana! The whole team here at Designer Websites would like to wish Alana and her business partner Lord Sugar the best of luck with Ridiculously Rich and these new ventures.

If you'd like to have your website designed or revamped by the Designer Websites team, we'd love to hear from you. Call us on 01446 339050 or request a quote here. 

Snapchat for Business

In this day and age, it's a good idea to ensure your business is reaching potential customers on every platform possible. We've already discussed the importance of social media on this blog, but today we'd like to get a little more specific and focus on how to use Snapchat for business. 

Image and video messaging platform Snapchat has been mentioned in a lot of news stories lately due to Facebook and Instagram's newest features, which some argue bear a lot of similarities to the Snapchat app. Of course, Snapchat is hardly new - it was first introduced in 2011 - but it still has a huge user base, and it should probably be your first choice when it comes to building your social media following through video.

If you're wondering how to effectively use Snapchat for business purposes, don't worry - we've put together some simple yet very useful tips for you to follow. It may seem daunting, but video content is the future of content marketing, so it's definitely worth getting a handle on the likes of Snapchat sooner rather than later.

Here are our 5 simple tips for Snapchat success:

1) Offer Sneak Peeks and Discounts

We Rate Dogs Merch on Snapchat
Credit to WeRateDogs (@dog_rates)

One great way of gaining engagement and revenue through Snapchat is to offer special discounts and sneak peeks of your latest products via your business's Snapchat account. As you can see above, WeRateDogs has taken advantage of this feature by promoting their new range of merchandise. Snapchat is a superb social media platform for this kind of promotion because it allows users a literal 'peek' at forthcoming releases. If you were to post on Twitter, Facebook or Instagram instead, the post would be much more permanent, thus undermining the 'sneak peek' element.

Many businesses also use their accounts to provide 'secret' discounts to those who follow them on Snapchat. This is a great way to gain more followers on the platform - if you tell people about the exclusive discounts available through your Snapchat account, people will inevitably follow you in the hope of bagging a bargain.

2) Snap Contests

Grub Hub Snapchat
Credit to GrubHub (@GrubHub)

Snap contests are one of the most engaging ways in which you can use Snapchat for business. The beauty of Snapchat is that as well as using the story feature (which allows everyone to see what you post), consumers are also able to send you snaps directly. This feature makes snap contests a great way of utilising the platform.

Back in 2014, GrubHub displayed a great example of how to use snap contests to promote one's business. They created a week-long campaign called a "snap hunt". Every day of that week, GrubHub posted a new challenge for their followers to complete and send back to them. Whoever they chose as winners would gain a $50 voucher to spend on takeaway food. This competition was a big success, and Grubhub found that over 30% of their followers engaged in the contest, with their account gaining a 20% increase in followers in just one week. This proves that a well-thought-out contest (and the promise of freebies) works wonders when using Snapchat for business.

3) Inside Looks at Your Company

Justin Kan Snapchat
Credit to Justin Kan (@justinkan)

In any business, it is easy for consumers to forget about the human aspect of the company. This is why an inside look at your office, products, and workers is a great way to use Snapchat for your business. Many studies have found that people buy stories before they buy products, which is why displaying your company's story through a modern platform like Snapchat is one of the best ways to encourage customer engagement. 

Take Justin Kan, for example - he is an American entrepreneur and co-founder of Justin.tv, Twitch.tv and Socialcam. Kan uses Snapchat frequently to take his customers on a guided tour through his companies and the new venues he visits. He also shows snippets of himself mentoring young entrepreneurs, which really displays the human side of his businesses. Taking your consumers on a backstage tour has never been easier, so take advantage of this when using Snapchat for your business. 

4) Utilise Influencers

Beth Norton Snapchat
Credit to Beth Norton (@beth__norton)

Social media influencers are popular accounts who have a substantial amount of influence over their followers. Gaining the approval of one of these influencers can benefit your business greatly. A valuable way to use Snapchat for business is by asking influencers to promote your business on their own account - you can ask them to rate, review or even try out a freebie from your company.

Above is an example of how Beth Norton, a popular lifestyle blogger, has promoted Zoe Griffin Photography through Snapchat. Promoting the use of this photographer through her Snapchat not only displays her approval but also encourages others to use this particular photographer.

5) Keep it short and snappy!

With some studies stating that the average human attention span is only 7 seconds long, you'll want to ensure that your story is kept short and snappy. Snapchat limits videos to just 10 seconds, and it's not a good idea to post too many of these onto your story in one day. Snapchat works in seconds, not minutes - so always ensure that the entirety of your story clocks in under the minute mark.

Snapchat users can flick through your story with just a movement of the finger, so make sure you get all of your good content into the first few seconds of the video. Spending 5 seconds setting the scene could cause users to flick onto the next snap before they even see the main point of your story. If you take one thing away from this blog, remember that on Snapchat, every second is important!

Need help harnessing the power of social media to benefit your business? Our social media experts can help!

How to Get the Most Out of Your Website

When presented with a sparkling, brand-new website that looks great and functions perfectly, it’s easy to assume that you’ve done all you can for the online side of your business. Your customers can find you, they can buy your products from the comfort of their own homes or even on the go using their smartphones - what more is there to be done?

But setting up your company's site is really just phase one! Now that it's live, you need to come up with a plan of action that centres on how to get the most out of your website.

Falling into a rut with your website is not only damaging for the website, it could potentially impact your business on a larger scale. In order to guide you past this pitfall, we’ve put together a few tips to help you get the most out of your website.

Update Your Blog Frequently with Engaging Content

If your website includes a blog, you should ensure that it is updated frequently with engaging content. If your blog is left stagnant or updated less than, say, once a month, it will not drive traffic like it ought to and it may even end up harming rather than helping your online success.

Blog Posts

By creating new and engaging content on a regular basis, you will be able to draw in new customers and rank for new keywords.

Stay Active on Social Media

Similar to your blog section, if you have links on your website to company social media accounts (e.g. Twitter, Facebook, LinkedIn), make sure these accounts are updated frequently. Social media is a vastly important tool for any online business, so by neglecting it, not only will you certainly not get the most out of your website, you may also damage people's perception of your brand in the process. Just think about it - if someone spots that your last tweet went out nearly a year ago, they may worry that you've gone out of business and cease to feel confident enough to buy from you!

Social Media

If you want to learn more about why social media marketing is so important for modern businesses, you can read all about it in our recent blog post on the topic. 

Use 301 Redirects Intelligently

Updating your pages and products frequently is a great way to keep customers/visitors interested and your business running smoothly. However, if you decide to delete a page, you should consider adding a 301 redirect to ensure that anyone trying to access that page in future is redirected to a relevant page that still exists (rather than seeing a 'page not found' 404 error notice).

404 - Page Not Found

All you need to do is get in touch with the people who built your website and ask them to redirect the old URL to a different, still-live one. However, you shouldn't just use 301 redirects to ensure that nobody ever sees a 404 'not found' page - here are some good rules of thumb:

  • If you have moved a piece of content from one URL to another, use a 301 redirect so that anyone who enters the old URL will automatically arrive on the new one.

  • If you have deleted a piece of content outright, but you have another page that meets the user's needs equally well, you can redirect the old URL to that page - although, technically speaking, a 404 'not found' notice is the correct response when someone tries to access a piece of content that no longer exists. That being said, if you delete an old product that you no longer sell but you have a newer version/model of that product in stock, it's a good idea to redirect to the new version as this will improve user experience on your website.

  • You should never redirect to a page that isn't relevant to the piece of content the user is trying to reach - it makes for a poor user experience (more so than if you just showed a 404 page) and may put you in line for a rankings penalty on Google.

Use High-Quality Photos

Whether you're selling products or promoting your company's services, it's important to use good-quality images - and continue to use good-quality images when you upload new products or content. Nothing will put a potential customer off more quickly than a blurry, cheap-looking image. Producing your own good-quality photos is easy to do, and the best part is that you can be certain your images are 100% royalty free.

If you want to get more from your website (whether through blog posts, search engine optimisation, or a whole-site redesign), get in touch with Designer Websites today to find out how we can help.

You may have heard about movie Easter Eggs or video game Easter Eggs before, but have you ever heard about Website Easter Eggs? The internet is filled with copious amounts of weird and wonderful things, so it makes sense that there may be a few surprising features hidden in the depths of numerous different websites. If you're prepared to go on a different kind of Easter Egg hunt this holiday, you will find that websites all over the world incorporate these hidden gems and they are just waiting to be discovered. 

To give you a brief history of where website Easter Eggs came from, it all started back in the late 70's with a game designer. Feeling slightly bitter about the fact that back then game designers were not provided with any credit for their work, this particular game designer decided to hide his credit in the game Adventure, which was made for the 2600 Atari. He designed the game so that when a player performed a specific action at precisely the right moment, the screen would briefly flash the designer's credit

This came to be known as an Easter Egg because Atari then had to go on a type of Easter Egg 'hunt' to find the secret message hidden in the depths of the game. From this point onwards, you will be able to find multiple examples of Easter Eggs hidden in games, movies, and websites - mainly to amuse those who are now 'in the know'. Just think of Stan Lee's famous cameos in all of the Marvel movies. The Marvel follower base now awaits these cameos and rejoice whenever Stan Lee's couple of seconds appear on the screen. Website Easter Eggs offer the same effect. They outwardly show that the company has a sense of humour and are willing to go above and beyond to entertain their followers

And so, with the Easter holiday upon us, we went on our own website Easter Egg hunt and put together our top 8 favourite website easter eggs hidden on the internet:

Konami Code on Digg.com

If you know a bit about gaming, you may have heard of the Konami Code before. This code was created by Kazuhusa Hashimoto when developing the notoriously difficult arcade game Gradius. To have enough time to test the game, Hashimoto created a code which would provide power-ups whenever needed. That code was up, up, down, down, left, right, left, right, B, A. This code was allegedly designed only for Hashimoto, but he happened to 'forget' to remove the code when the game went live. Once players got wind of this cheat code, the age of the Konami Code began.

This is why Digg's website easter egg has great comedy value. They understand that the Konami Code is designed as a cheat code, but have managed to turned that on its head by Rick Rolling users whenever they attempt it. We recommend having your sound right up when you enter the Konami code on the Digg website!

Google Search: Do A Barrel Roll

For our second website Easter Egg, simply type 'do a barrel roll' into google and watch as it follows your directions. This is one of our favourite google Easter Eggs, and google has quite a few. It should come as no surprise that Google has the monopoly when it comes to website Easter Eggs. Google is featured a couple of times on this list, but for a fully comprehensive list of all the google Easter Eggs, you can find hidden in the search engine here

Youtube Search: Use the Force Luke

Although the Star Wars hype may have died down, YouTube still has a nifty website easter egg stashed up its sleeve. Simply type 'use the force luke' into the youtube search bar and watch as everything on the page becomes controlled by 'the force'. By moving your mouse you can attempt to control the force, too. Another quirky website easter egg happens when you type in 'do the Harlem shake' in the search bar. We recommend headphones for this one too! 

Fantastic Beasts and Where to Find Them on Google Maps

Hold on to your hats Harry Potter fans, for Google Maps can now take you back in time with their website Easter Egg. Google maps have partnered up with Fantastic Beasts and Where to Find Them to provide you with an inside tour of the 1926 wizarding world. All you have to do is type in 'Fantastic Beasts, New York City' and google maps will take you to all the focal points of the movie. You will be able to explore and have an inside look at MACUSA (Magical Congress of the United States of America), New York in 1926, The Blind Pig and Tina and Queenies home. It's pretty fantastic if we do say so ourselves.

Wistia's Dancing Team Page

Wistia Team Page

A great example of a company using a hidden website easter egg to display company personality is Wistia. On the Wistia 'about' section, you will find the 'Wistia Class Photos'. On this page, type 'DANCE' and click enter then watch as the team proceeds to dance to some classic jazz music.

Google Search: I'm Feeling Curious

 

If you're ever feeling bored, just remember that google has this clever little website Easter Egg just waiting to provide you with entertainment. All you have to type into google is 'I'm feeling curious' and google has a widget installed to provide you with a multitude of interesting trivia, ready for you to whip out at all the parties you're invited too. Find out what a heard of unicorns is called or the book the statue of liberty is holding with this useful website Easter egg.

Inspect Source on Coca-Cola Website

Inspect Source Code Coca-Cola

Some companies also have website Easter Eggs embedded into the very code of the website. This is because they are aware that many website developers will look at a website's source code to see how specific features were done. With this knowledge, coca-cola has inserted a little nod to anyone who may be looking at their code by inserting the coca-cola logo directly into the source code. To see this, just go onto the coca-cola home page, left click and click 'view page source'. 

Konami Code On BuzzFeed

Konami Code on Buzzfeed

As you can see, most of the biggest websites have got in on this website easter egg craze. Even Buzzfeed have incorporated the Konami code into their own website. Just press up, up, down, down, left, right, left, right, B, A and enter on the homepage and all of the text will change to 'Wilkie!' with a picture of BuzzFeed's chief of technology officer, Mark Wilkie, eating Cheetos with chopsticks. We think this one may be more of an in-joke, but it still shows the great company culture BuzzFeed have.

So, we hope you enjoyed our website Easter Egg hunt. If you know of any others or want to let us know your favourites, either tweet us or leave us a comment on any of our social media platforms. Have a great Easter!

Featured Snippets

Google's featured snippets have been around for a little while now, and they're appearing in SERPs more often than ever before. For site owners, they represent a significant organic exposure opportunity; however, many people right now are unaware of the value of ranking as a featured snippet and unsure of how to do so.

In today's blog, we're going to show you how you can obtain a featured snippet for your site - before that, though, let's take a quick look at what exactly a featured snippet is.

What are featured snippets?

When you type a query into Google, a featured snippet is the short answer (or summary of an answer) that sometimes appears at the top of the results page. A snippet's content is extracted directly from the source website, and each snippet includes the page title and URL of the web page it's drawn from.

What are featured snippets?

Why should I care about featured snippets?

Because they will get your website seen and drive lots more traffic to their source pages! Featured snippets tend to appear above all other organic results, meaning that even if your website isn't rank #1 for a specific keyword, you can still show up ahead of your competitors by securing a featured snippet ranking for that search term.

In addition to ranking as a featured snippet, a particular URL can also still appear within the standard organic results. This means that a single URL can rank twice on the first page, in two separate positions, for the same query. (Take another look at the Obama example above - see how Wikipedia appears as both the featured snippet source AND the #1 organic result?)

Because Google is extracting the important part of your content and displaying it right there in the SERP, you might expect your click-through rate to drop when your content is used for a featured snippet. However, featured snippets have actually been shown to boost CTR, even when the source URL already held the #1 organic position.

How to gain a featured snippet

Now that you know how valuable a featured snippet can be for your website, you're probably wondering how to get your pages ranking in this way. Featured snippets come in a whole range of different styles, and your content must provide the right answer in the right format to be able to rank as a snippet for that particular query. Snippets occur in a number of different forms, including:
  • Text
  • Lists
  • Tables
The first thing you'll need to do is perform some keyword research and identify some questions that are a) commonly typed into Google, and b) relevant to your website. These questions can be implicit or explicit, but they need to be too complex for Google to answer using simple public-domain data from their Knowledge Graph. For example, Googling 'how old is Theresa May' won't produce a featured snippet because Google can answer that one by itself; however, Googling 'who is Theresa May' forces Google to pull a more in-depth answer from a third-party source, resulting in a featured snippet.

Featured Snippets Example
You may want to look for queries that already have a featured snippet in the SERP; if the current snippet is poorly-written or doesn't really answer the question properly, its spot should be fairly easy to steal. If a question is not currently showing a featured snippet result, this may be a sign that Google does not consider a featured snippet necessary for that query.

Once you know which queries you wish to feature as a snippet for, it's time to re-format your content in order to optimise it for...um, snipping. The format and language of your content is very important - when trying to achieve a featured snippet, you need to make sure that you use phrases and terms a little more strategically than you might in other pieces of writing. This is because Google is far more literal with these types of queries than usual; for example, if you were to Google 'how to make scrambled eggs', you will likely be shown an article whose title closely mirrors that specific query, and not something like 'scrambled eggs for dummies'.

You also need to make sure that the format of your answer matches the format of the snippet you wish to rank for. There's no point writing a regular ol' paragraph of text if the featured snippet you're trying to replace is a table of information or a bullet-point list of ingredients. It doesn't really matter where on the page your answer appears as long as your content is structured correctly and you're providing a clear and concise answer to the query that Google can easily lift out and display in the SERPs.

Here's an example. Let's say you want a featured snippet for the query 'what is the difference between a cake and a biscuit' - you can write an in-depth, thousand-word exposé on the exact distinction between cakes and biscuits, but you won't achieve your goal unless you also provide Google with a concise, easily-snippable answer like this:

"There are many ways to tell a cake from a biscuit, but the most important difference is that cakes get harder as they go stale, whereas biscuits become softer."

Once you've written the page that will hopefully rank as a featured snippet, read through it and try to identify the key sentence(s) that Google will be able to provide as a quick answer. If that portion of the article doesn't exist, you won't get the snippet. Don't forget to check the existing snippet for the keyphrase you've got your eye on - if the current snippet is a table or bullet-point list, you probably won't be able to usurp its throne with plain text.

You'll also want to use keywords judiciously throughout the rest of the page - for instance, including the phrase 'what is the difference between a cake and a biscuit' in your page title tag and H1 heading will greatly improve your chances of getting that featured snippet (and indeed of ranking for that term at all).

How to keep your featured snippets

You've been working hard and you've finally gained a featured snippet - well done! Now you can relax and take it easy, right? Wrong - the battle is still on! The websites below yours will probably attempt to steal that coveted spot from you, so how can you stay on top of the heap and ensure that your featured snippet keeps showing up?

The answer is that you need to get people actually engaging with your snippet. The organic ranking and format of your content aren't the only factors to think about; engagement and click-through rates also play a role in snippet selection. By ensuring that users are engaging with your snippet - that is, reading it and clicking through to your actual website for more information - you should be able to hang on to your featured spot indefinitely.

Need help driving organic traffic to your website? Get in touch with the Designer Websites team today - our SEO experts will be more than happy to assist you!

In amidst the recent climate change politics, it’s easy to feel disheartened about the steps being taken to combat one of humanities biggest issues. However, it is empowering to know that even as an individual, you can help the world by making small changes to your lifestyle. Even considering changing your search engine is one small step towards an eco-friendly world. 

Throughout the world, people are continuously searching for a more sustainable and eco-friendly way to live. There are more people recycling now than ever before, more people cutting back on their electricity usage, more cars that do not require fossil fuels and more people changing their diet to become eco-friendlier. A survey conducted by survey monkey also found that 35% of people are more likely to buy an eco-friendly product, even if it means spending more than a non-eco-friendly alternative. 

It only makes sense that with the constant use of the internet, people are beginning to wonder if there is a way to help the environment while they surf the net. Here’s where eco-friendly search engines step in. So, to help you in your quest to help the world, here are two of the best eco-friendly search engines you can use to help the environment one search at a time. 

Ecosia

Launched in 2009, Ecosia pride themselves on being an eco-friendly search engine who work to combat deforestation one search at a time. By searching the internet with Ecosia, every search you make contributes to planting new trees around the globe. You even get a little tree counter at the top of your page while you search to show how many trees you have contributed towards planting. Amazingly, they have already managed plant over 7 million new trees and that number is rising every 6 seconds.
Ecosia Eco-Friendly Search Engine

Ecosia manage to do this through contributing 80% of their profit from search adverts revenue towards tree planting programs. The tree planting programs they currently support are in Madagascar, Indonesia, Burkina Faso and Peru but Ecosia is always looking for more tree planting programs to support and encourages the public to submit ideas about which new projects they can support. 

You can read more about the Ecosia search engine and their projects by clicking here.

Blackle

If you’re not prepared to stop using google yet, Blackle is powered by Google Custom Search and vouches to save energy every time you search. With a black background and a dimmed-out-white font, this search engine ensures a much smaller amount of energy is used whenever you browse the internet. At this present moment, Blackle claims to have saved 6,137,418.533 watt hours since its launch date back in 2007. Their key mantra is that ‘every little bit counts’, which is true when it comes to using eco-friendly search engines. 

Blackle Eco-Friendly Search Engine

However, the efficiency of Blackle has long been debated, with some studies claiming that white backgrounds on certain computer screens are actually more energy saving than a black background. Nonetheless, supporting a search engine that is trying its best to be eco-friendly is a step in the right direction. 

To read more about Blackle and to try out the search engine, just click here. 

If you're interested in launching a campaign on one of these eco-friendly search engines, get in touch with our SEO experts today to find out how they can help. 



This month, Facebook rolled out its newest feature named Messenger Day - the newest way to share online video. This feature allows Facebook users to upload video or photos, decorate them with stickers and filters, share it with all of their friends, and then watch as it disappears after 24 hours. Although it is perhaps a not-very-subtle copy of the also incredibly popular Snapchat, it is clear that this feature is sure to be used by at least a healthy portion of Facebook's 1.23 billion monthly active users. This can almost be guaranteed, as nearly all of those users have been prepped for this moment by their frequent use of online video through other apps and platforms. Due to Snapchat's popularity and the introduction of Instagram Stories, the use of online video is rapidly growing.

facebook messenger day
Image Source: newsroom.fb.com

Over the past year, users have watched as Instagram absorbed Snapchat's quick online video format and made it their newest feature on the platform. Admittedly, users were not so happy about the update at first, but as time has passed, the Instagram Stories feature is being used more and more. The same will likely happen with Facebook Messenger Day, which will be being used by a community of people who are very much accustomed to online video nowadays. Since one of the leading social media giants has now implemented an easy method of making online videos, it seems apparent that, if your content strategy did not utilise online video before, it certainly should do so now.

For those feeling a bit sceptical about using online video as part of their content marketing strategy, here are five reasons that should change your mind: 

1. Online videos used in content marketing capture your consumer’s attention more effectively. 

If you think about the last purchase you made, how did you find out about that product? Were you convinced by a video advert or an article you read? There's a good chance that your answer will be the video because, as humans, we tend to react better to visual stimulation than to words on a page. If we witness other consumers enjoying a product, it is much more likely to convince us to buy it than if we simply read the specs. 

social media logos

2. The use of online videos for content marketing improves your SEO.

One of the most important aspects of online marketing is improving your SEO, and according to Martech, adding online video to your website can multiply your chance of achieving a page 1 Google result by 53! Even more impressively, videos on retail sites keep visitors there for 2 minutes longer and convert 30% more of them into paying customers. It's hard to argue with such impressive statistics.

SEO

3. Online video is one of the most powerful ways to tap into your consumer’s emotions. 

It is well known amongst marketers that appealing to human emotion is one of the best ways to attract attention. Just think about how ingrained in our lives emotional adverts become - the John Lewis advert, for example, is eagerly awaited every Christmas time. Online video is a quick and easy way to appeal to your consumer’s emotions while staying within a relatively tight budget. 

Companies no longer have to spend thousands on a polished advert for the television, as they can now be made in seconds with the use of online video. The beauty of this is that companies do not need to get it perfect the first time around; multiple videos can be sent to your client base in a matter of a few days. 

4. Using online video provides you with clear feedback on what you’re doing well.

Incorporating online video into your content marketing strategy makes it easier to gain information on how well your content is received by your target market. Most online video platforms will provide you with feedback on how many times the video was watched, the click-through rate, and the drop off points. All of this information is incredibly useful when it comes to taking the next step with your content marketing. If you have a clear understanding of what your target market is looking for, you can create your content marketing strategy with this at its core. 

Digital Marketing

5. Most importantly, video converts more customers.

71% of marketers say that video conversion rates outperform other marketing content. A study conducted by Vidyard revealed that over one-third of large companies produce more than 100 marketing videos annually, with over 70% of respondents claiming that video performs better than other content for producing conversions.

Furthermore - according to Hubspot - 64% of users are far more likely to buy a product after watching a video, and including a video on a landing page can increase conversions by as much as 80%. Pretty impressive, right? 

Considering online video is a cheap, quick and easy method of content marketing, the fact that it seems to bring in so many sales is a welcome surprise. Taking 20 minutes out of your day to post some online videos about the company and your products could generate more sales than you ever thought possible. It certainly seems that online video is a trick you do not want to miss in 2017!

If you want to add online video to your content marketing strategy, our SEO experts here at Designer Websites will be more than happy to help with this. Simply get in touch today!

Online Booking Systems

Here at Designer Websites, we've created online booking systems for a wide variety of clients. Examples of the solutions we've developed include:

💊 Appointment booking systems for health clinics 
🔧 Boiler installation booking systems for plumbers / heating engineers 
😊 Visitor booking systems for leisure centres
⛷️ Equipment booking systems for ski holiday providers
⚖️ Consultation booking systems for legal practitioners

With all of these projects and more under our belt, we have a very strong understanding of what makes a good online booking system. Here are the five things that we consider to be most important:

A smooth, speedy user interface

Like any online application, an e-booking system should make the user's experience as pleasant and as painless as possible by loading quickly and functioning flawlessly. Your customers don't want to sit around twiddling their thumbs as they wait for a list of available timeslots to appear; nor will they enjoy trying to work out what to do next when your date selector doesn't load properly and the day they want to book isn't visible. Aim to get both your booking system and your website as a whole operating smoothly, with no glitches, no hiccups, and minimal load times.

A user-friendly date selection system

Make it as easy as possible for users to identify and select their preferred date and time. Many online booking systems utilise a month-by-month calendar layout, which is great because it's a format with which most people are familiar. However, whether you use the calendar style or not, you need to ensure that your customers can easily specify:
  • Their preferred date (or date range if, for instance, they're booking a holiday)

  • Their preferred time (if applicable)

  • The duration of their appointment

  • The type of appointment they're booking (if you offer a range of different services)
If users find it difficult to make these selections, they may well abandon your website and take their business elsewhere.

A clear breakdown of charges

Before asking for any payment details, you should provide each user with a cost summary that clarifies:
  • How much is owed
  • When this amount must be paid
In some cases, the full amount will need to be paid up front in order to confirm the booking; in other cases, the user may have to put down a deposit or booking fee to reserve their timeslot, with the remainder of the cost to be paid in person on the day of the appointment. Some hotels take credit card details upon reservation, but do not collect any money at all until check-in. However you have chosen to do it, it's important to make things crystal-clear to each customer before asking them to enter their payment information.

A simple and secure payment system

When your booking system includes an online payment step, the rules are just the same as on an ecommerce website: make the payment process as straightforward and as secure as possible. Consider using a popular online payment system like PayPal, as this will allow many of your customers to simply enter an email address and password instead of typing in their entire credit card number. Don't demand any personal information that you don't actually need - the longer the form, the more likely that a customer will give up before completing it. And, most importantly of all, make ABSOLUTELY sure that all payments are processed securely (under HTTPS rather than HTTP).

A detailed confirmation email

Once a customer has completed a booking on your website, you should immediately dispatch a confirmation email containing all the key details of their appointment (e.g. date, time, location, outstanding costs that you're expecting them to settle on the day). You should also endeavour to make it nice and easy to change appointment details in the event of an error; for example, if somebody requested a 2pm appointment when they actually wanted a 4pm appointment, you now need to give them an easy way of correcting their booking, whether by contacting a member of your team or by manually editing their appointment details online.

So, what makes a good online booking system? In short: clarity, simplicity, efficiency, and ease of use. If your business needs a new website with a fully-integrated online booking system, get in touch with Designer Websites now to request a quotation!

Our SEO team at Jump Factory Basingstoke

This week, some of the SEO team at Designer Websites took a trip down to Jump Factory in Basingstoke, for a bit of fun, and to see how the company is getting on since we’re now helping them with their online marketing efforts.

We’ve worked with Jump Factory on their website since before the indoor trampoline park opened its doors, so going to visit the park in person was something we've wanted to do for a while now. So, the team travelled down from Penarth to Basingstoke on Wednesday, and found that jumping about on a trampoline was actually a great way to stretch their legs after a two-hour journey in a car.

jump factory indoor trampoline park
The indoor trampoline park even celebrated their 100,000th jumper just last week! 

Since Designer Websites joined forces with Jump Factory, we have worked to create a user friendly, dynamic and fully optimised website ensuring the company stays at the forefront of their target market. We officially started working on their “Jump Online” campaign back in January and since this time, we’ve witnessed the indoor trampoline park’s traffic make a big jump online, and watched as their customer base has significantly increased over the past couple of months. 

Due to their high-ranking website and active social media presence, Jump Factory have been able to really jump online, travelling up the SERPS and progressing with increasing success each month. Since we began our SEO work, Jump Factory is now gaining double the visitors on their website and has had a huge boost in bookings. To find out more about the work we do with Jump Factory, you can read all about it here in our case study

At the indoor trampoline park, the team took part in basketball tournaments and dodgeball tournaments to make full use of all the parks activities. The girls won in basketball due to Laura’s skillful shots, but the boys stole back the crown in the dodgeball tournament. It was clear that you can be fully grown and still have fun on the trampolines!
jump factory basketball lanes
The team even took on the famous ‘Walk the Wall’ section, which is frequented by parkour experts and gymnasts. It’s safe to say that the team did not realise quite how big the wall was and sadly, realised they were not quite up to the parkour standard. At least they’re better at helping companies jump online than they are at jumping on trampolines!

walk the wall at jump factory

This trip was a great team building activity and it was wonderful to see the parks popularity since they have managed to jump online.

If you’re interested in helping your own business jump online, then our SEO experts are here to help – get in touch today!
Beer Pong Shop Website

Invented in America sometime in the mid-20th century, beer pong is a drinking game that has achieved international popularity in recent years - it's become a staple fixture of student house parties, and it's not hard to see why! While avid players have come up with countless different variants, the basic rules of beer pong are very simple and incredibly easy to pick up: all you have to do is throw a ping-pong ball at your opponent's formation of cups, and if the ball goes in, they have to drink that cup's contents (usually beer). Empty cups are removed from the game, and play continues until one player runs out of cups.

This deceptively straightforward premise has spawned a whole industry: you can now compete in beer pong tournaments, hang out with your friend at beer pong bars, and purchase all kinds of beer pong products and accessories to help you play. All of which brings us to Designer Websites' latest project: www.beer-pong.co.uk, an ecommerce website dedicated entirely to beer pong!

The Beer Pong UK website has a fun, modern design and a layout that's as simple as the game itself. From one page, beer pong fans can browse beer pong sets, brush up on the rules, and download handy printables (including a tournament bracket and a 'how to play' guide). The website also has a 'Drinking Game Ideas' blog in case you need any inspiration for your next big party!

We're very pleased with the finished version of this new website, and its responsive design means that you can buy your beer pong gear via smartphone or tablet just as easily as you can on your PC. Visit the Beer Pong UK site now to take a look at our latest work, or contact Designer Websites if you need a quote for your own online project.