The nature of your website and the specific goals of your business will dictate what a conversion looks like for you. If you have a high conversion rate, congratulations! This is an indicator that your marketing strategies are succeeding, your website works well, and your users are satisfied.

However, if you've noticed that your conversion rate is lower than you'd like, there are a few things you can do to improve it.

What is a 'conversion'?

Every time a user completes a desirable action, we count it as a conversion - but conversions look different on different websites. For example, if you're a blogger, you might consider each subscription to your blog as a conversion; if you have a brochure site that tells people about your services, you might consider enquiries as conversions; and if you have an ecommerce website, you'll count every successful sale as a conversion.

You might track multiple conversions to make sure that all aspects of your business are growing and working in unison. For example, with an ecommerce site, you might consider sales as your most important conversion while still keeping a close eye on the number of newsletter sign-ups, social media interactions and enquiries too. Together, these conversions will help to give you a more detailed picture of your site's overall performance.

Over time, you will start to see which things convert well on your website and which things don't. It's normal for things to fluctuate a bit, but if something is performing particularly badly, try the following tips.

1. Make sure your website is user-friendly.

Put yourself in the shoes of the user and test your website from their point of view. Does it work well across different devices? Do you notice any areas that could be improved? Did everything work properly? Think about it: if someone visits your website and struggles to figure out where something is or comes across a technical issue, then your conversion rate is likely to be much lower than it should be.

Improving the user experience is a great place to start if you want to improve your website's conversion rate. Here's how you can do it:

• Tweak the menus so they are easier to navigate
• Ensure your site works across all devices
• Check the functionality of buttons/forms across the site

2. Drive more relevant traffic to your site.

If you notice that your conversion rate is low in comparison to the number of visitors arriving on your site from day to day, then you might be driving the wrong kind of people to your site. Investing in a range of marketing strategies like Google Ads, social media and email marketing can help boost relevant traffic to your website.

Why? Because you can use these tools to target audiences who are likely to convert. For example, people who have visited your site before or people who are already interested in your industry.

Here are a few things to consider when you're trying to boost relevant traffic to your site:

• Include a call to action in your marketing material so users what you want them to do
• Invest more money in the marketing strategies that convert well
• Refine your target audiences
• Produce content that will appeal to them

3. Make sure your web pages are easy to digest.

Users don't interact with websites in the same way they'd interact with a book or newspaper. In fact, unnecessary long-form text can actually do more harm to your site than good. If users don't find what they're looking for quickly, it's likely that they'll lose interest and move on to a different website, at which point, you've lost all chances of conversion.

What can you do to combat this? Start by taking time to craft your copy so that it's easy to digest, engaging and highly relevant to your site. Embolden anything that you think needs extra emphasis and break longer points up using paragraphs or bullet points.

Revise the layout and copy on your website so that your main selling points and call to actions are more prominent. Drawing the user's attention to these things will make it easier for them to decide whether to convert or not.

4. Keep your graphics relevant and minimal.

Images are a necessity, especially on ecommerce websites where customers need to see the products they want to buy. They can show off your products or promote a spectacular deal, but all too often they are overused.

Having too many graphics on a page can distract people from their objective and reduce your chances of a conversion, so finding a good balance is key.

There are plenty of platforms that you can use to share photos and graphics related to your business. Instagram and Pinterest are two of the most popular, but there are plenty of others to choose from. Perhaps you would be better saving those 'behind the scenes' shots for your social media rather than sharing them all over your website.

By reducing the visual clutter on your website, you make the journey on your site more streamlined and improve your page loading speed. Faster pages and an overall better experience on your website feed back into better usability, thus encouraging more conversions!

Note: Improving your conversion rate is not something that will happen overnight. We'd recommend trying one of these tips at a time and leaving your site alone for a few weeks to accurately assess the effects. If you make multiple changes at once, you'll never know what worked and what didn't.

If you'd like to talk to our experienced team of developers and SEO specialists about improving your website, don't hesitate to give us a call on 01446 339 050.

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When you're trying to design a category page that will help drive sales, it's crucial to keep the customer's experience at the forefront of your mind. By navigating through your category pages, users should be able to easily find the products they're looking for and place their order.

At Designer Websites, we've been designing category pages for years, so we have a great understanding of what really works for our clients. We spoke to our lead designer, Jenna, and asked her what makes the perfect category page:

"We would always recommend that you use good images that are relevant and high quality, an interesting H1 heading that includes your page's keywords, and text that's short and relevant. Try to put your best-selling / most popular products towards the top of the page, and change them frequently so the pages look slightly different for returning customers."

Let's look at some of these different elements in more detail. You might find that some of these features are missing from your category pages, in which case, this might be a great opportunity to make some improvements.

1. Optimising Your Text

You want the text on your category pages to be concise, relevant and properly optimised for search engines. To achieve this, you should make sure that your category pages include a keyword-rich H1 heading and relevant information about your products.

Think of your category pages as a means for customers to get an overview of your products before making a purchase. You should try to describe the products or services on a category page using a few concise, easy-to-digest sentences, so users can quickly determine if they've chosen the right category.

In terms of SEO, you should try to include a range of keywords that are relevant to your category to increase the likelihood of your page ranking highly in the search results.

For example, if you own a cake business and you want to optimise the text on the category page for 'chocolate cakes' you might target keywords like, 'best chocolate cakes', 'chocolate sponge cakes' and 'chocolate birthday cakes'. You might find it beneficial to keep the text under the H1 (that users will see first) short but include more keyword-rich text towards the bottom of the page to improve your chance of ranking.

If your site is optimised effectively, someone searching for a 'chocolate birthday cake' should be taken to your category page where they can view all the chocolate cakes you offer. Someone searching more specifically for a 'vegan chocolate cake' might be taken straight to a product page instead, where they can read a detailed description of the vegan chocolate cake you supply and place their order.

2. High-Quality Images

When your business operates through an ecommerce website, customers are deprived of that real-life touch, feel and browse experience. It's important to use relevant, high-quality images on your category and product pages to really bring your products to life!

One thing that online shopping allows for is a comparison between brands. Your customers might be considering products from several different competitor sites as well as yours, so you want to provide the best possible experience you can and secure the sale.

Going back to our cake business example, imagine a scenario where a customer is looking for a great chocolate birthday cake. They're considering three or four local cake suppliers, including you. If your chocolate cake category page is filled with high-quality photos of truly tempting chocolate cakes, and your competitors have a few low-resolution images to compare to, you'll (probably) win the sale every time!

3. Featured Products

Highlighting products on your category page is a great way to boost sales. Moving products towards the top of the category page and adding a bold border or an eye-catching sticker is a great way to draw the user's attention towards the products you want them to buy. It also provides users with a sense that they are getting the best option or deal available.

Even if users only spend a few minutes on your category page before moving elsewhere on your site, the emboldened products are likely to stick in their minds. They might even decide to come back for a second look if they feel they've missed out on a good deal.

With that in mind, you should use the featured products section of your category page to focus on best-selling products, products included in special offers, and products that you want to shift quickly.

Keep your category pages fresh and engaging by rotating your featured products regularly. That way, returning visitors won't be greeted with the same products over and over again.

4. Filters

If your business boasts an extensive portfolio of products, you might want to consider adding filters to your category page so users can quickly find the items they need. Filters are a popular feature of most ecommerce websites because they break down categories into smaller, niche groups of products that more relevant to the user.

Let's say you own a shoe store and a customer visits your site hoping to buy a new pair of black high heels in a size six. They're going to a party at the weekend and (as usual) they've left it until the last minute to organise their outfit. When they land on your site, they see hundreds of different types of shoes organised into categories by style.

Luckily, your 'high heels' category page allows them to filter the shoes by size and colour. This instantly refines their search so they can browse all the pairs of shoes that fit their criteria. They spot a fabulous pair and place their order - success! That's one more happy customer who might recommend your shoe store to a friend or leave a positive review.

5. Search Box

No matter how well structured your site navigation is, there will always be some users who prefer to head directly to specific products. That's where the search box comes in handy.

It's important that your database is organised so that the right products show up for the right queries - you wouldn't want a user searching for 'black heels in size six' to be faced with an array of blue trainers, would you?

Data from the search box can also provide you with insights into the products that are most frequently searched for by your customers. Perhaps they're struggling to find the products they're looking for; in which case you could tweak your site navigation so frequently-searched products are easier to find.

Alternatively, frequent searches could indicate that a certain product is very popular with your customers. In this case, you might decide to run a special offer or add it to your 'featured products' section to boost sales. Either way, having a search box on your category page will benefit you and your customers.

If your ecommerce website needs an overhaul, Designer Websites can help. Our experienced team of designers, developers and SEO specialists understand what websites need to succeed - contact us now to discuss your requirements!

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We create new websites for our clients all the time, and two questions we often get asked are, “do I need to do SEO?” and “how long will I need to do it for?”

The simple answers to these questions are, “yes you do need to do SEO” and “indefinitely or until your business stops trading… whichever comes first!” We really do believe in a long-term relationship with SEO if you want your website to be successful. It’s a bit like going to the gym – you can’t expect to come first place in a marathon if you don’t bother training for it, can you?

If you stop doing SEO – improving key pages, publishing new content, and so on – there’s a good chance that the search engines will gradually lose interest in your website. Google’s algorithm in particular loves fresh content; if you’re not doing SEO any more, you’re giving your competitors a great opportunity to overtake you in the search results. But why does this happen? Let’s start by taking a look at the purpose of SEO is and the reason it’s important.

What is SEO & Why is it Important?

Search Engine Optimisation (SEO), is the process of increasing the volume and quality of traffic to your website. Unlike paid advertising, SEO looks to improve the performance of your website organically so potential customers can find you easily when they’re looking for products or topics related to your business.

You can see our beginner’s guide to website optimisation if you want to take a closer look at some of the most common SEO strategies. Things like keyword analysis, blogging and link building are used by digital marketers to keep their clients’ websites at the front of the pack. Continually refreshing, updating and fixing things tells Google that you’re an active website worth showing in the search results, perhaps even in the number one spot!

If a client suggests taking a break from SEO or stopping altogether, it can be hard to predict the exact implications it will have for their site. It might not even have any effect at all… at first. But one thing is certain, giving up SEO for good, will inevitably damage your website and its position in the search results pages.

For example, this graph (taken from Google Analytics) shows you how one of our client’s websites was impacted when they decided to give up on their SEO strategy altogether. You can see the steady decline in organic sessions that’s been worsening ever since. This shows that while stopping SEO won’t immediately remove your website from the google rankings, it will have a long-lasting negative impact.

What happens when you stop creating new content?

When you decide to stop creating new content, you’re essentially hoping that the online presence you’ve built so far is going to be robust enough to keep things ticking over. Here are just a few things that can happen when you stop creating new content.

• You’ll stop ranking for new, highly-relevant keywords, limiting the number of people finding your website as they search for terms related to your industry.

• You’ll stop gaining links from websites with authority. If the information on your website is not up to date, no one will want to link to it. Having a strong backlink profile is important if you want your website to rank well.

• People will stop engaging with you on social media. Social media is all about the ‘here and now’ and puts you in contact with hundreds (if not thousands) of customers. If your website ceases to exist in this space, people may think your business has stopped trading altogether.

• You’ll drive away returning customers. If people visit your site more than once and just see the same boring content over and over again, they won’t bother coming back. New content makes people excited about your brand.

One of our clients decided to stop updating their blog on a regular basis and as you can see from the above graph (again taken from their Google Analytics), they started to see a noticeable decline in their organic traffic.

When we highlighted this dip in traffic, the client conceded that blogging was a necessity if you want to grow organic traffic and thus, we started blogging more frequently again.

Once we started publishing blogs regularly, they saw an increase in their organic traffic. In fact, their return to SEO drove more traffic to the site than they had before the dip!

What happens when you stop checking for technical SEO issues?

Besides keeping your website alive on the surface, there is a lot of technical SEO that goes on under the surface to keep your website working properly in the ever-changing search engine that is Google.

There are a few different ways you can keep track of technical SEO issues; for example, you could use an SEO software service like Moz to carry out site audits, check backlinks and keep track of your rankings. The most common tool used to track technical problems with your site is Google’s Search Console. You can read more about Google’s Search Console and how it works here. 

Here at Designer Websites, our SEO team carry out weekly Search Console checks to make sure that our client’s websites are working as they should be.

Failure to keep on top of your website’s technical SEO can leave a myriad of problems including:

• Pages not being indexed correctly
• Server errors
• Problems with mobile usability
• Slow page speed

And much more! Google is constantly changing, updating its algorithm and introducing new features, that’s why regularly checking your website’s technical SEO health is so important.

It’s also important to periodically check that other businesses aren’t duplicating your content and publishing it on their own site. When Google sees two copies of the same page, it will only index one (and there’s no guarantee that it will choose yours). All the time and effort you spent optimising your pages to rank for certain keywords will be for nothing if you don’t spot the duplicate content and act on it quickly.

If you do find duplicate content, here’s what you can do:

• Contact the offending company and ask them to take the content down.
• Rewrite the content on your own website so that it’s unique.

So, as you can see, deciding to stop doing SEO is going to cause some serious problems later down the line. If you’re not currently doing SEO for your website, we highly recommend you consider it! Learn more about our SEO services here.

If you really want to make the most of your marketing strategy in 2020, you need to be utilising some kind of paid promotions or ads.

There are a few major players when you look at the digital advertising landscape. Google, Bing and Facebook all offer a service that allows you to pay to put your content in front of targeted and relevant potential customers.

The Facebook family of apps now includes Instagram, WhatsApp and Facebook Messenger, giving you a range of different platforms to work with. There are an estimated 2.89 billion people with an account on at least one of these platforms, and over those 2.26 billion people use them daily. 

People of all ages are hooked into the captivating world of social media, and with such a huge audience to engage with, you really do want to consider your advertising options carefully. After all, thousands of people might be out there looking for a business just like yours… so how do you make sure that they’ll find you? Let’s find out.

What is a Boosted Post?

A Boosted Post starts its life as a regular old Facebook post. It could be anything; a photo of a new product you’re introducing, an offer you’re promoting or a competition you’re running.

When you boost a post, you apply money to ‘boost’ or ‘show’ your Facebook post to an audience of your choosing. Boosted posts are quick and easy to set up, meaning they’re a great option if you are new to Facebook advertising.

How do I set one up?

To create a boosted post, you need to look out for this big blue button. You’ll find it underneath your Facebook post on the right-hand side.

As you can see, the post in our example hasn’t had any organic engagements, so this might be a good candidate for boosting to try and generate some interest. Of course, you could also choose to boost a post that’s already doing really well to maximise its performance! The choice is yours.

So, you’ve identified the post you want to boost, and you’ve clicked the big blue button. Now you need to tell Facebook a bit of information so they can make sure your post is boosted to the right kind of people, for the right amount of time, and in the right places. You’ll fill in a form that asks you the following:

• What’s your objective?

Do you want users to comment on and share your post? Do you want them to click through to your website, or would you prefer to connect and chat with them over WhatsApp or Facebook Messenger?

• What do you want your post button to do?

You can choose from pre-set call to actions like; ‘Learn More’, ‘Shop Now’ or ‘Sign Up’. Then you can set a destination for users to be taken to when they click the button.

• What kind of audience do you want to target?

What are their interests? How old are they? Do you only want to target people in your local area? Defining your audience will help to make sure that your boosted post is reaching relevant people.

• Where do you want your boosted post to show?

This is known as placements. You can let Facebook automatically choose your placements to maximise your budget, or you can choose the placements yourself. Facebook, Instagram and Messenger are a few placement options.

• How long do you want it to run for?

This is where you set the total duration of the campaign. Here at Designer Websites, we often advise our customers to start with a short 7 or 5-day campaign to see how effective the chosen audience and budget performs for you.

• What’s your budget for the campaign?

You can use a small budget of £10/£20 or a larger budget of £100+. The more you spend, the more people you’ll reach.

Once you’ve successfully answered all of these questions and entered your bank details, you’re pretty much good to go. You’ll probably have to wait while Facebook approves the boosted post, but once they’ve given it the all-clear, your post will start to be shown in your audience’s timeline.

What are the benefits of a boosted post?

• You can reach new people who might be interested in your business or Facebook page. People might tag their friends, comment on the post or share it to their own personal Facebook page which is great for improving brand awareness.

• You don’t have to design a fancy advert from scratch, you can use an existing post. This means you can set a boosted post up quickly and easily.

• Boosted posts appear on your Facebook business page as well as being shown in your audience’s timeline. Facebook ads don’t appear on your business page, they work in the background.

• You can use Facebook Insights to get a detailed summary of your boosted post’s performance. This will show you how many people you reached as well as showing you how many clicks, reactions, comments and shares your post received.

Ok, this all sounds great – but what are your other options? Let’s take a look at Facebook ads to see how they differ.

What is a Facebook Ad?

Facebook ads are a slightly different type of promotion that offers a lot more creative control than a boosted post. Facebook ads are created through their own Ads manager, a feature that might be a little trickier for advertising novices to navigate.

Rather than starting with a simple Facebook post you can build your Facebook ad from the ground up using advanced customisation options. You can optimise your Facebook ad to help you reach a wide range of business goals as well as engaging with a targeted audience of your choosing.

Setting up a Facebook ad

When you’re setting up a Facebook ad, the questions Facebook ask you are almost identical to those listed above – so we won’t bore you by cycling through them all again!

Instead, let’s focus on the things you can choose to do when you’re setting up a Facebook ad that you might not be able to do when you’re setting up a simple boosted post.

• Choosing very specific placements.

While boosted post allows you to choose Instagram, Facebook or Messenger as your placement, Facebook ads take this one step further. You can decide exactly where the ad will show.

Do you want the ad to show in the News Feed, in Facebook’s Instant Articles, or as an Instagram story? These are just a few of the many placements made available in Ad Manager.

• A wider range of ad objectives.

Tailoring your objective is much easier with a Facebook advert. Yes, boosted posts allow you to choose from some great goals like driving website clicks and generating post engagement - but again, Facebook ads take this one step further.

Facebook ad objectives are really quite extensive, covering everything from brand awareness to store traffic. This helps create an ad that’s perfect for your business needs.

• More control over creativity.

When you create an ad through Ads Manager, you can choose a design that suits your brand and goals. Our PPC Specialist Andrew Gill said:

“We trial different kinds of Facebook ads for different clients every day! We’ve found that carousel ads and short video clips are the most successful ad format across the board. They’re more engaging than a standard picture advert and tend to convert really well”.

• Advanced targeting capabilities.

Knowing who your target audience is is the key to success in the digital landscape. With Facebook ads, you can go beyond someone’s age and interests and target people who ‘look like’ users who’ve already interacted with your page, you can exclude people who’ve already interacted with a similar post and much more.

So which strategy do I choose?

So now you know the key differences, here are our recommendations. If you want to:

1. Maximise engagement with a particular post
2. Improve brand awareness
3. Get an ad set up quickly

Go for a boosted post. They’re easy to run, easy to manage and are great for pushing your existing content further afield.

If you want to:

1. Have full creative control
2. Run a longer, more advanced ad campaign
3. Show a promotion, product or service to a very specific audience

Choose a Facebook ad. They might take a little bit longer to plan and set up, but you can really make the most of your advertising budget through Facebook’s Ad Manager.

At Designer Websites, we can help with your Pay-Per-Click and Social Media Management needs. Get in touch if you’d like to make the most of your social media marketing strategy, we’re more than happy to help.

Search results are constantly changing and evolving so it’s important that marketers change their strategies if they want to achieve and maintain high rankings in the search engine results pages (SERPs).

Gone are the days where the SERPs are filled with hundreds of plain links. Now, featured snippets and local results are often the first things users see when using Google. But what impact are these features this having on website click-through rates? Let’s find out.

A Quick Introduction to Featured Snippets

We’re sure you’ve come across Google’s featured snippets before but, just in case, let’s quickly get you up to speed on what they are.  

A featured snippet is a short summary of information from a trusted source or website that sits at the top of Google’s search engine results page (a position often referred to as ‘position zero’). Featured snippets appear above all other organic results and are shown for a wide range of questions, queries and keywords. They take up a huge section of the search results and might look something like this…

As you can see, typing ‘How to clean a car?’ into Google will show you a featured snippet with a step by step list of instructions and a labelled photograph. This quickly gives you all the information you need to get the job done, without requiring you to click through to a website. Helpful, right?

This isn’t the only style of featured snippet that we see in Google’s search results, in fact, there are 3 common types of featured snippets; paragraphs, lists and tables. Of these three types, paragraphs are by far the most common, currently making up around 80% of all featured snippets on Google.

Did you know that featured snippets are also the first point of reference for Google’s voice search results? With more and more smart devices and voice-activated assistants making their way into people’s homes, it’s clear to see why featured snippets are becoming more prominent in digital marketing strategies.

How Do Featured Snippets Impact Click-Through-Rates?

Google introduced featured snippets way back in 2014 to (in Google’s own words) “help people more easily discover what they’re seeking, both from the description and when they click on the link to read the page itself”.

Since featured snippets were introduced, SEO specialists have been increasingly concerned about their impact on click-through-rates. After all, why would users bother to click through to a website, if all the information they need can be found in the search results?

To tackle these concerns, Google adds a link to the source of the snippet of information prominently and cites the source website whenever Google Assistant reads it aloud as a spoken result. Google even sends a link to the Google Home app so users can ‘click to learn more’ if they so wish. But is this enough? How often do people click to learn more?

According to a recent study carried out by notorious SEO specialist, Rand Fishkin, “less than half of all Google searches now result in a click” (as shown in the chart above). Of course, this doesn’t mean that ranking highly is becoming less important, it just means that digital marketers need to be clever about generating content, adding schema markup to sites, and satisfying Google’s requirements if they want to gain maximum exposure in the search results.

Let’s take a look at a featured snippet we were able to gain for a client in 2019, to see whether gaining this top spot has had a positive, negative or no noticeable effect on click-through-rate.

This blog (shown above) ‘The Most Common Garden Weeds in the UK’ was published in March 2019. By mid-May, we started to see a huge spike in traffic to the website, and more specifically, a dramatic rise in the number of people visiting this blog.

A quick investigation found that this blog had been selected to sit in the exclusive ‘position zero’ for keywords related to common lawn weeds uk. (We gave ourselves a pat on the back).

Between the time the blog was published (March 29^th) and the end of the year (December 31^st) this blog single-handedly drove over 50% of all new users to the website, more than any other page on the website! The number of clicks through to the blog totalled an impressive 70% of all clicks through to the website, so the positive impact that this featured snippet had for our client was unprecedented.

When considering why that is, it’s likely that the topic that this snippet addresses is driving users to click through. The common garden weeds are listed in the featured snippet, but users might want to find out more information such as; when the weeds are most prevalent and how to get rid of them.

What Can We Take from This?

What this shows is that users are certainly becoming less likely to click on webpages and ads because, quite frankly, they no longer need to. Google is finding the information they need and presenting it to them in an easily digestible way.

However, what our client’s results show is that featured snippets are an incredibly valuable feature that can drive lots of people to your website. Gaining ‘position zero’ puts your site directly in front of the user, and if they do want to find out more, then it’s your site they’re most likely to visit.

It’s important to bear in mind that even users who don’t click on the featured snippet are still being exposed to your brand, whether that’s visually or audibly. This improved brand awareness and authoritative position can only have a positive impact on your business in the long-term.

So, gaining featured snippets is certainly something that business owners and digital marketers should aim for as part of their marketing strategy. You can read more about writing to gain featured snippets in one of our previous blogs.

How to Gain a Featured Snippet >

If you’d like help increasing brand awareness, boosting your Google rankings or keeping your website content fresh and up to date, find out more about our SEO team here.