Facebook: The Company's Hits and Misses of 2016

Jan 06 | 2017
social media
Facebook 2016
 

Whether you keep up to date with social media developments or not, you're likely to have seen Facebook making headlines quite regularly last year, and often for the wrong reasons! From developments on the parent platform (which still has the biggest user share in social media), to increasing Instagram shake-ups since 2012's take-over, Facebook did a lot to get people talking in 2016. They also managed to find themselves right at the centre of the year's post-truth' climate, as the growing prevalence of 'fake news' on the platform was criticised throughout mainstream news, particularly in relation to the year's biggest political developments.

 
Despite all the negative attention received, Facebook did manage to make headlines for the right reasons on several occasions during 2016, although it's fair to say that many of these achievements were lost in the swathe of bad press towards the end of the year. To get a more balanced view of the platform's accomplishments and blunders, we put together a list of the company's top hits and misses of 2016:

Miss: Organic Reach Falls 

Throughout 2016, we heard a lot about the increasing problem of competing organically amidst the growth of paid advertising, which was a particularly sore issue for content creators on Facebook over the course of 2016. Throughout the year, we heard increasingly dismal reports about the depths to which organic reach capabilities were sinking, and back in August, Marketing Land reported that capabilities had fallen by a whopping 52%. 
 
Using data provided by social publishing tool Social Flow, the news site reported how reach for brands and content publishers had hit a new low, as Facebook's algorithm became increasingly stringent about the posts that were able to make it into people's feeds. In fact, the only area that seemed to be demonstrating growth for content creators was video, which had it's fair share of positive and negative attention this year, as will be discussed below. 

Hit: Reaction Buttons

 
 During 2016, our social interaction habits became increasingly 'emojicentric', which is why the introduction of reaction buttons can be seen as one of the platform's more successful moves of the year, for users and content creators alike. While this expansion of the 'like' feature may have gained it's fair share of negative press, with suggestions that it was a further invasion of user privacy, it has certainly increased the 'social' aspect of the platform overall. It has also acted as a creative tool for encouraging interaction from users, as companies and publishers have taken to asking audiences to select reactions, in order to run makeshift Facebook polls. 
 
Despite an initial slump, a study by Quintly published back in September reported a 22.4% rise in the use of reaction buttons from May to June 2016, with video content picking up the largest amount of Facebook Reactions. It also inspired sets of 'Reaction Packs' to be developed as an alternative to the standard emoji-like icons, as well as limited-edition reactions from Facebook themselves during Halloween.

Miss: Instagram's Algorithm Changes

If people weren't already angry enough with Facebook's algorithm tweaking, this frustration extended to the company's acquired photo-sharing platform at the beginning of the year, as it was announced that Instagram would be rolling out an interaction-based system for deciding which content users would like to see. This sparked an outpouring of complaints from users, particularly from those who were concerned about their ability to sustain and expand their audience, when competing with accounts that have a considerably high follower count, and therefore likes.
 
Despite the negativity earned by the move, Instagram continued to witness growth in 2016, particularly from advertisers. According to Mashable,  it is likely that the platform will overtake Twitter as the go-to sharing service for paid marketing efforts in 2017, a prediction that was based on market research from Emarketer, who also predicted that Twitter's prospects would continue to stagnate. With advertising on Instagram having doubled since last year, it's hard to count their collective changes to the platform as a 'miss', however, the negative backlash from such a high volume of users is impossible to ignore. Perhaps the best way to describe this point is as a 'miss' in terms of public opinion, while it may be described as a 'hit' from the perspective of business development.

Hit: Live Video

The most substantial achievement for Facebook in 2016 had to be the introduction of Live Video, which has even prompted Twitter to launch it's own version of this feature, in a bid to use their acquisition of Periscope as a competitive advantage. The secret to success for search and social media platforms alike, is the ability to keep users in one place, and to offer a range of features that will encourage users to interact with the platform on an increasingly frequent basis. Taking ques from a combination of user behaviour and other social platforms, Facebook devised a way to take users beyond the capabilities of a simple status update or photo share, by granting them the ability to interact with their audience in real time.
 
In 2016, there was a mass outpouring of articles championing the efficiency of video content, which made this development just as appealing to brands and content creators as it was to the average user. 

Miss: Miscalculated Metrics 

Talk about bad press! Above is an example of what shows up when you type 'miscalculated metrics' into Google, which goes to show how much of a slip up this was for the company last year. Perhaps the worst part, is the fact that this happened not only once, but three times in the space of just a few months, as was noted by Search Engine Watch. 
 
The first example came in 2016, as Facebook announced that a miscalculation in video metrics meant that it had been vastly overestimating the average viewing time. The second case came in November, which revealed even more issues within Facebook Analytics, including a miscalculation of weekly and monthly summaries on Page Insights, among other issues. Finally, in December, Facebook announced a range of miscalculations and fixes that would impact areas such as estimated reach and reactions to live videos.
 
As expected, marketers and content publishers were angry and concerned about these revelations, which cast doubt on their previous goals and achievements using Facebook to generate engagement, using both paid and organic methods.

Hit: Facebook Grows in India

2016 was a good year for Facebook in terms of global growth, as the site achieved more than 166 million Monthly Active Users in India. This meant that the country accounted for a huge chunk of Facebook's overall growth last year, at a rate of 22% year on year, which was higher than the global average of 17%. It was also revealed that at least 159 million of these users were accessing the site via mobile devices, which counts for over 90% of Facebook's overall traffic.
 
Despite the eventual success witnessed by Facebook by the end of the year, this did not come without its struggles. In fact, back in February, India's Telecom Regulatory Authority blocked Facebook's plans to install the 'Free Basics' internet service, which was intended to offer a limited number of online services to users, without an added cost.

Miss: Fake News

This was without a doubt, the biggest headline to impact Facebook last year, and sadly for them, it wasn't a positive one. Highlighted primarily by events such as the US election, 2016 was the year that Facebook came under harsh scrutiny for the levels of completely fabricated news being spread across the platform. One of the most severe cases highlighted in the press, was a popularly shared story that linked presidential candidate Hilary Clinton with a fabricated paedophile ring, all elements of which were a complete invention.
 
To make matters worse, Mark Zuckerberg initially dismissed the impact and scale of this issue, insisting on Facebook's position as a neutral, non-media company. Naturally, as a company with such a huge influence on the daily lives and information consumption of its active users, this statement went down like a lead balloon with many, which meant that Zuckerberg was forced to address the issue again in November. This post consisted of a list which outlined 7 ways in which Facebook could tackle its fake news problem, and shortly after this, news outlets began reporting that users had spotted some of these methods being tested.
 
While Facebook's efforts to address the problem are a step in the right direction, for many, these changes are a case of too little too late, particularly with regards to the possible implications on important political developments.

Hit: Instagram Comment Disable

While Facebook itself may have missed the mark when it comes to filtering out damaging information, Instagram granted it's users with the enhanced ability to filter out trolls towards the end of 2016. This appeared in the form of a comment disable switch, which provided users with the ability to turn off comments on individual posts.
 
Social media platforms have been collectively criticised for their failure to deal with online abuse for some time, which made this feature a welcome addition to the photo sharing app. While this ability had previously been available to only a select few accounts, it was later rolled out for all Instagram users, granting individuals with the ability to flexibly alter their comment preferences when posting and editing their images.
 
In addition to the ON/OFF comment switch, Instagram also introduced abuse filters to account settings, allowing users to active a general abuse filter, as well as adding their own set of keywords, to prevent these from appearing in the comments of their post. Taylor Swift became one of the first users to test this feature, after her account was spammed with a swathe of snake emojis, in the aftermath of her feud with Kim Kardashian West.

Miss/Hit: 'Stories' on Instagram

This is the last Instagram related news story to make it onto our list, and it's something of a combination when it comes to how it was received by users and the media. Back in the summer of 2016, Instagram announced its brand new 'Stories' feature, which was a clear copy of Snapchat's photo sharing format. Unsurprisingly, this led to a lot of backlash from users across social media, who were quick to make jokes, express their confusion, and criticise the changes to the platform. 
 
This certainly isn't the first or last time that social networks have 'taken inspiration' from one another's features, and soon enough, it became clear that the company's move had paid off. Instagram had not only managed to add a new, interactive feature, without making existing capabilities more complicated, but had also succeeded in improving the confusing and non-user-friendly elements of Snapchat's interface. For Instagram, this was a way to offer the missing element of spontaneity to their users, providing another incentive to remain active on the app, while succeeding in preserving the already successful elements of their model.

Hit: Best Tech Company to Work For 

While users and commentators may have experienced many issues with Facebook as a company in 2016, this was not the case for their U.S employees. After months of dealing with negative press relating to fake news and metric mess-ups, Facebook needed a positive news story, which came in December, as they were named 'Best Company to Work for in the U.S' ahead of 2017. Assessing ratings from employees, job hunting website Glassdoor publishes the list ahead of each new year, with Facebook coming out on top in its most recent set of yearly rankings. 
 
While Facebook had featured on the list 7 times previously, on this occasion it managed to rise up and claim the top spot for 2017, after many of the company's employees praised the positivity and flexibility of their workplace, as well as their opportunities to thrive and progress.

Miss: Facebook's 'Year in Review'

While there may have been many positive notes for Facebook thought the year, it wasn't surprising that the company managed to anger their users one more time before the year was out. This came in the form of Facebook's 'Year in Review' for 2016, which included personalised memories for each of its users, as well as a round up of the most popular trending topics for the year. While Facebook have included similar features in past years, a combination of existing distaste for Facebook's selective algorithm, anger over the Fake News scandal, and general distaste for 2016 in general, meant that the reception for this year's feature was particularly frosty. 
 
When it came to people's 'personalised' videos, it seemed that Facebook still managed to miss the mark when it came to showing users their most memorable moments of the year, something it had promised to improve on in previous years. Many users complained about the feature being depressing, inaccurate and unnecessary, while others also complained about their publication of the trending topics list, which to many was a bitter reminder of the many negative events that had occurred throughout the year.

Get Your Website in Shape for 2017

Jan 03 | 2017
website design
Prepare Your Website for 2017

Though we're only a few days into 2017, it's already clear that change is on the cards for this year. America is getting a new president; the UK is scheduled to begin the process of leaving the European Union; and important elections will be taking place in a number of countries, including France, Germany, and the Netherlands.

Don't worry, though - this isn't going to be a post about politics. The world of web design is constantly reshaping itself, and just as 2017 looks set to usher in a number of big political changes, we're also expecting to see several sizeable shifts in the landscape of the Internet between now and January 2018. Lots of changes are coming, and if you want your business to succeed (or continue succeeding) over the next twelve months, it's very important that you stay abreast of these changes.

Priorities for your website in 2017

Below are 5 design, UI and SEO changes website owners should aim to make this year.

1. Speed it up.

If there's one thing that will utterly scupper your chances of online success in 2017, it's a website that takes too long to load. The days of dial-up, when web users would happily wait several minutes for a page to render, are gone; nowadays, most users will leave if your content doesn't load within a second or two. People hate waiting around, especially when they're on the go and browsing the web on their smartphones.

And what users hate, search engines hate too. Google, Bing, and the rest of them will be reluctant to list your website as a search result if it provides a sluggish and frustrating user experience. If you want to make your customers happy AND keep the organic search traffic rolling in, it's imperative that you minimise your site's loading times.

TAKE ACTION: Use Google's PageSpeed Insights tool to check your website's load times and find out how you can speed things up. Talk to your web developer if you're unsure of how to implement any of the tool's recommendations.

2. Stop using pop-ups.

For years, 'pop-up' was a dirty word associated with the spammiest, most irritating kind of online advertising in existence. When you think of a pop-up ad, you probably picture garish colours and dubious claims such as 'YOU HAVE WON AN IPOD' or 'THERE ARE 14 HOT SINGLES IN YOUR AREA WAITING TO CHAT'. Strangely, though, pop-ups have become somewhat legitimised in recent years, and many perfectly reputable websites now use pop-ups to drive newsletter sign-ups, app downloads, and other conversions. Perhaps you use this strategy on your own site; perhaps it even works for you.

But now is the time to stop. Google recently declared war on pop-ups (or 'intrusive interstitials'), stating that sites using them "may not rank as highly" from 10 January 2017 onwards. This doesn't just apply to old-fashioned, 'click here to claim your prize' pop-ups - it applies to pretty much any on-screen element that appears unexpectedly and gets in the way of the actual content. And yes, that unfortunately includes your nice-looking 'subscribe now' box. Get it gone by the 10th of January, or prepare to see a drop-off in your Google rankings.

TAKE ACTION: Remove any nonessential pop-ups from your website, or redesign them so that they don't cover up too much of the page itself. Learn more about Google's forthcoming pop-up penalty (and whether it will affect you) here.

3. Declutter your design.

We're always reading about the latest web design trends, and we've seen a lot of articles lately with titles like '17 Web Design Predictions for 2017'. Lots of industry experts are offering lots of different opinions and forecasts right now, but the general feeling seems to be that a minimal, uncluttered aesthetic is the right choice going forward. The design world has been moving steadily in the direction of minimalism for several years now, and it's unlikely that 2017 will buck that trend.

TAKE ACTION: Minimalism is a great approach to web design because it makes sites easy to navigate as well as easy on the eyes. Here are a few steps you can take to declutter your site this year:
  • Fewer menu options. Listing loads of different categories in your site menu can make things look messy, and users may struggle to work out which one they need. For this reason, it's better to streamline your site structure and show just a few options at the top of each page.

  • Make your message stand out. If you've got a key message to get across, don't bury it in reams and reams of text. Aim to cut down on unnecessary copy and focus on making the important words stand out. Lots of people have predicted that big, bold typefaces will be very popular in 2017, so ask yourself if the point you've taken ten paragraphs to make could have been made in a single striking sentence writ large at the top of your page.

  • Don't fear empty space. When designing your site's layout, you may be tempted to fill every last gap with an image or a bit of copy. But this may not be necessary! Discerning use of empty space can help your website to feel elegant and inviting rather than claustrophobic and overwhelming. Empty space also draws the user's attention back to the central focus of the page, whether that's an image, a headline, or a CTA.

4. Optimise for user intent.

There are two big buzzphrases that every SEO specialist in the land will be running into the ground this year. The first is 'user intent' - basically an extension of the well-worn adage that you should be optimising your website for users, not search engines. If you want to boost your organic search traffic in 2017, the key is to 'optimise for user intent'.

This means that, rather than picking a popular keyword and carefully concentrating on that term when you write your site copy, you should be thinking about your target audience and what they're trying to achieve. Keywords remain an important part of the search engine optimisation process, but both your keyword choices and your website's content should be directly informed by the needs that you're trying to meet.

For example, if you sell carpets, don't just write a tonne of copy about 'cheap carpets' and expect the search engines to reward you with a tonne of traffic. Instead, take the time to identify your target audience; consider what your average customer wants, and then create a website that gives it to them. This could be a simple, easy-to-navigate list of the different products you stock, or it could be a handy wizard-style tool that helps users to select the right carpet for any given room. What it probably won't be is a thousand-word essay on cheap carpets and why your cheap carpets are the best cheap carpets on the market.

You should also think carefully about the intent behind each keyword you target on your website. 'How to lay a carpet' and 'carpet installation' might seem like two very similar search terms on the face of it, but where someone who Googles 'how to lay a carpet' might want a how-to guide or instructional video, the person who Googles 'carpet installation' probably just wants a professional to come and do the job for them. Be sure to consider how well your content satisfies the queries people are typing in to find it.

TAKE ACTION: Don't just create a website and then stuff it with your industry's most popular keywords; instead, follow the Intent > Keywords > Content model described below
  1. Intent: Start by identifying your target audience and the needs that you're trying to meet. What is their intent when they visit your website? What are they looking to achieve?

  2. Keywords: Use a keyword research tool to find out what people type into Google when they need the thing that you provide. Do your potential customers use short phrases or longer, more conversational search terms? Identify a set of keywords that are directly related to your niche.

  3. Content: Structure your website and create its content based on the intentions of your users and how they are expressed in the form of search queries. Pick a keyword (or group of keywords) for each page of your website, and ensure that every page is perfectly tailored to the needs expressed by the query it targets. 

5. Remember your mobile users.

Here's the other big SEO buzzphrase of 2017: 'mobile first'. For many webmasters, mobile friendliness has thus far been little more than an afterthought, but now that the majority of Internet usage takes place on mobile devices, it's absolutely crucial to make sure that your website works perfectly on smaller screens.

Google demonstrated their commitment to putting mobile users first several months ago - not only did they roll out a completely separate index for mobile searches, they also announced that this new mobile index would be "the primary Google index" going forward. This shows that Google are extremely keen to make mobile users happy in 2017, and if your website doesn't make mobile users happy, your organic Google traffic may well take a nosedive this year.

TAKE ACTION: Look at your website on a range of mobile devices and ensure that it is nice-looking and easy to navigate on smartphones and tablets as well as on desktop computers. Strongly consider upgrading to a responsive website if you haven't already done so.

Need help getting your website in shape for the new year? Get in touch with Designer Websites - we are a team of expert designers, developers and SEO specialists, and no matter what business you're in, we can help you to succeed online in 2017.

New Ecommerce Site for Really Wild Bird Food Co.

Dec 22 | 2016
client websites
Really Wild Bird Food website
 

Really Wild Bird Food is a family-run business based in Hampshire. They specialise in growing, harvesting and supplying seeds and feed mixes for garden birds.

Since the business was first set up in the early nineties, their selection of products has expanded rapidly, which means that their website is now a one-stop shop for a variety of garden bird and wildlife products, including:

  • Suet products, peanuts and live/dried mealworms
  • Bird feeders, tables and stations
  • Feeder cleaning and hygiene products
  • Bird baths and nesting boxes
  • Food, habitats and accessories for attracting other garden wildlife
Both the farm and the business are headed by husband-and-wife team Richard and Lesley, who came to us with a vision of a new, user-friendly ecommerce website that retained their approachable, hands-on image. In addition, they also wanted the ability to easily manage their product listings and the company blog, which was especially important for a couple with such a long to-do list!
 
We are now happy to say that the Really Wild Bird Food website has been completely revamped to include an eye-catching, user-friendly design, highly optimised SEO and copy, and a functional content management system that's easy to use. In addition to these many benefits, the site is now fully responsive, making it easy to navigate on mobile devices, and optimised to perform well in mobile search results.
 
Whether you need some bird seed for your own feeders or just want a closer look at our latest work, click the button below to visit the new Really Wild Bird Food website!
 
 
Would you like a functional, attractive and SEO friendly ecommerce site for your business? Get in touch now to request a free quotation.

Can #GoLive Help Twitter Compete?

Dec 21 | 2016
social media

If you’re familiar with the dilemma about whether art imitates life, or life art, you’ll probably agree that it’s rather a fitting analogy for the world of social media these days. With each platform becoming increasingly competitive in order to retain users and advertisers, it’s become a case of cyclical imitation that makes it hard to keep up with who thought of what first.

While imitation hasn’t always worked for Twitter, as was evident in the outrage caused by the announcement of a non-chronological feed and possible character change earlier this year, the company is still persevering with ways to tackle its main competitor: Facebook. 

We’ve heard countless stories over the course of the year, about how Twitter is failing to retain its user base due to a lack of identity, features, and failure to sufficiently deal with the levels of harassment and hate speech being spread across the platform. We’ve also heard about their struggle to compete with the increasing dominance of Facebook (and Instagram), in the paid advertising market, which has seen Twitter’s own performance screech to a grinding halt. Combine this with the repeated loss of top-level employees, and it’s safe to say that this year has been anything but stable.

While the platform’s main competitor has seen its fair share of problems this year, between the controversy surrounding fake news and the revelations regarding miscalculated metrics, there has been one key area in which Facebook has managed to thrive during 2016: Live Video. Since launching the capability for users to share real-time updates from their phone cameras, the feature has proven to be a hit with audiences and content-creators alike, taking the platform’s capabilities beyond that of a simple status update or image share. 

For the average user, this provides the ability to share important moments with your friends and family as and when they happen, in a more instantaneous and impactful way than it is possible to achieve with traditional methods of posting. For brands, Facebook Live has provided a platform which combines, ‘behind the scenes’ exclusivity with the appeal of video content, to create an experience which has value for the viewer, as well as the ability to generate engagement and instant feedback for the creator.

This feature, of course, is far from being an original idea, which is something of a theme when it comes to the company’s developments. Facebook-owned platform Instagram almost directly copied Snapchat’s famous ‘story’ feature this year, integrating it into their app for an enhanced range of capabilities. Let’s not also forget Facebook’s move to integrate ‘trends' back in 2014, which until then had been a distinct characteristic of Twitter as a social sharing platform. 

Regardless of who thought of what first, the importance of these developments is not their level of originality, but the move towards a one-stop, all-encompassing social sharing platform. This is exactly what Twitter seems to be aiming for by integrating Periscope into the existing Twitter app, making it easy for users to share live videos from a single platform.  We’ve heard about the impact of video content endlessly throughout 2016, and it’s no secret that Twitter has been lagging behind its social counterparts when it comes to delivering these capabilities for users. While it may have been a case of too little too late when it comes to Vine (which will now exist as Vine Camera), the move may manage to bolster Twitter’s ability to engage users in 2017. 

To what extent this will help Twitter compete with the likes of Facebook isn’t exactly clear, particularly as the latter’s own live video service remains in the very early stages itself. What is clear, however, is that Twitter has to create a more inclusive experience for users and marketers if it wants to put itself on a level playing field with other social sharing apps. While Twitter’s biggest struggle has always been the dilemma between adding new features, and retaining its loyal users who were attracted to Twitter for the very reason that it wasn’t like other platforms, there’s no doubt that the platform has to diversify if it wants to keep up with the growing prominence of video content throughout social media.

Twitter’s choice to integrate video may not be the answer to all their problems, but it certainly couldn’t hurt to throw their name into the list of platforms offering this service. For those who already use Twitter, be it for recreational or commercial purposes, they now have one less reason to go elsewhere if they want to experiment with this feature. If Twitter could manage to grow its user base and brand appeal, that would be a huge achievement for the platform, but if it can manage to retain and engage its current users at the very least, that would certainly be a step in the right direction.

5 Simple Tips for Reducing High Bounce Rates

Dec 13 | 2016
website optimisation
Reduce High Bounce Rates
 
If you've ever logged into Google Analytics and seen a mountainous spike in your site traffic, you'll know how good it feels to get a nice influx of new users. Whether it's because a carefully-planned marketing campaign is paying off or because someone unexpectedly linked to your blog on r/TodayILearned, a healthy increase in sessions never fails to get those endorphins rushing.
 
But as pleased as you may be with that big traffic boost, it won't actually benefit your business much unless those visitors are sticking around long enough to make a purchase (or fill out a contact form, order a free sample, join your mailing list...you get the idea). All the web traffic in the world won't affect your company's bottom line if every user leaves your site within seconds of arriving.
 
If your website gets plenty of traffic but shows a very high bounce rate, be sure to keep reading - we've got some very straightforward tips that will help you to convert more of your visitors into customers. But first, let's just make sure we all understand one key piece of terminology...

What does 'bounce rate' mean?

Your website's bounce rate tells you how many people visit the site and then leave without any further interaction - in other words, how many people 'bounce off' after hitting your site. It is expressed as a percentage of the website's total traffic.
 
For example, if your website received 1,000 visits in November 2016 and Google Analytics is showing a bounce rate of 60% for that month, it basically means that 600 of your 1,000 visitors didn't get any further than the page they landed on to begin with.
 
Google Analytics shows a bounce rate for each individual page of a website as well as for the website as a whole. You'll usually want every landing page's bounce rate to be as close to 0% as possible, since a high bounce rate tends to indicate that users aren't getting what they want from your content. That being said, a bounce isn't always bad - for example, the following positive outcomes would still count as bounces:
  • A user arrives on your homepage, then calls you on the phone without navigating to any other pages.

  • A user arrives on a blog post, reads it from start to finish, then leaves your website to share the post on Twitter.

  • A user arrives on your 'Contact Us' page, makes a note of your email address, then closes the tab and sends you an email using their own email client (e.g. Microsoft Outlook).

  • A user arrives on a product page, makes a note of the price, then visits your bricks-and-mortar shop to purchase the item in person rather than ordering it online.
By and large, though, a high bounce rate is bad news for your business and a clear sign that you need to make some improvements to your website.
 
What improvements, you ask?

1. Focus on making a good first impression

It may be that people are leaving your website quickly because they're put off by the very first thing they see. Prominently displaying any of the following things on your homepage (or another key landing page) will almost certainly drive up your bounce rate:
  • Intrusive ads/popups (or 'interstitials', as Google calls them) that appear as soon as the page has loaded and get in the way of your actual content

  • Large swathes of text that the user will have to comb through in order to find the information they need

  • Dull and/or poor-quality images that fail to engage the user and risk making your brand look outdated, unprofessional, or unwelcoming

  • Potentially offensive, disturbing or triggering material that may shock, disgust or distress some people (it doesn't have to be a graphic depiction of violence or nudity - for instance, arachnophobes may click away immediately if you have a photo of a spider on your homepage)
Examine your landing pages carefully, or ask someone else to look at them with fresh eyes (they may notice issues that you've missed due to over-familiarity). Think about the first thing each site user sees: are you doing anything to irritate them, upset them, intimidate them, confuse them, or otherwise put them off?

2. Make it snappy!

While we're on the subject of first impressions, we really should mention site speed. Every day, countless website sessions are curtailed prematurely because the page simply didn't load quickly enough - you've probably given up on a fair few sites yourself after watching that loading icon spin for a little too long.
 
As a UX-conscious website owner, it is absolutely imperative that you minimise your site's loading times. Use Google's PageSpeed Insights tool to test your key landing pages, then follow the tool's recommendations as best you can (you may need to ask your web developer to make some changes for you).

3. Don't make promises your content can't keep

If your organic search traffic is showing an especially high bounce rate, it may be that Google or Bing is showing searchers a snippet that isn't particularly representative of your actual website. For example, imagine typing 'pizza near me' into Google and seeing this result:
 
 
'Great,' you think, 'just what I'm looking for.' But then you click onto Super Pizza's website and you quickly realise that it's not a pizzeria at all - it's a trendy digital marketing agency with a quirky name. Disappointed, you click your browser's 'back' button and return to the search results page to try a different website.
 
This is quite an outlandish example (though not necessarily that outlandish), but it illustrates the way in which misleading search results can lead to high bounce rates. Look at the words being used to advertise your website in the SERPs: does that little snippet of text promise something you're not delivering? Are you purporting to sell a product or provide a service that you no longer offer? Are you failing to clarify that you only serve customers in a specific part of the country? Are you roping people in with claims of low prices, then showing them a page full of products that are actually fairly expensive?
 
If so, you need to make a change. Ensure that each page's title tag and meta description give a fair, accurate, and up-to-date representation of what the user will find if they click through. And, if it's not already too late, you obviously ought to give your company a name that actually reflects the business you're in instead of trying to think of something...ugh...'random'.
 
N.B. If your bouncy traffic is coming from a source other than a search engine (e.g. social media posts, directory listings, banner ads on another website), this rule still applies. You should always do your best to ensure that people are getting exactly what they expect when they click a link to your site.

4. Keep your keywords on target

This one is a little trickier, because it's not always clear what people are Googling immediately before they land on your website. However, if you are getting a lot of high-bounce traffic from an organic search engine like Google or Bing, it may well be because your site is showing up for the wrong keywords.
 
Here's an example. Let's say you own a company that sells swimming pools and installs them in people's back gardens. Your website gets a lot of traffic, but the vast majority of visitors bounce because they were looking for a public swimming pool that they could visit with the family.
 
Now, you may well be able to fix this problem by doing as we recommended in point #3 and rewriting your title/description tags to more clearly indicate the exact nature of your business. But your site shouldn't be showing up for searches like 'swimming pools in nottingham' at all, and if it is, you may need to pick some different keywords and adjust your site copy accordingly. In this example, you ought to be targeting keywords that are specifically related to buying swimming pools, or to the swimming pool installation service that you provide.
 
And your keyword focus should be reflected in the copy you write - for example, this might be a sensible statement to include on your pool website's homepage:
 
Here at Petunia Pools, we sell a wide variety of home swimming pools to suit every budget. Furthermore, our pool installers have been in the business for thirty years, so they can be relied upon to get the job done quickly and professionally.
 
Whereas the following excerpt might well mislead the search engine bots and cause them to send the wrong sort of traffic to your website:
 
Looking for a swimming pool in Nottingham? We are Petunia Pools, the local business of choice for swimming pools in Nottinghamshire and the surrounding area. Get in touch today and get ready to go for a swim!
 
Recent developments in semantic search technology mean that Google et al are now far more adroit when it comes to recognising the meaning of a piece of writing in the same way a human would. However, that technology effectively relies on word association, so make sure you're sending out the right signals and using the right words in your website copy (e.g. 'buy', 'installation', 'home' instead of 'swim', 'Nottingham', 'local').

5. Don't forget the mobile mob

More and more people these days are yanking themselves away from their desktop computers and browsing the web on their smartphones instead. Log into your Google Analytics reports, go to Audience > Mobile > Overview, and take a look at what percentage of your site traffic currently comes from mobile devices. Given recent trends, we're guessing it'll be quite a high number; in fact, some of our clients are now getting around 80% of their traffic from smartphones.
 
With so much online interaction now taking place on a pocket-sized screen, your website's high bounce rate could well be a result of your failure to provide a good user experience on mobile devices. If that's the case...well, unfortunately, this one isn't such an easy fix. You ideally need a responsive website that functions equally smoothly across all devices - this should ensure that, no matter how big or small their screen is, each visitor finds it easy to navigate and interact with your site. Remember, the desktop PC is no longer the default platform for Internet use, and if you're serious about user satisfaction, you'll want to treat your mobile and tablet users just as well as you treat the people using a traditional mouse-and-keyboard setup.
 
If you need a new website design that will engage users and minimise bounces, Designer Websites can help. Get a quote for your project today.

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