How to Get the Most Out of Your Website

When presented with a sparkling, brand-new website that looks great and functions perfectly, it’s easy to assume that you’ve done all you can for the online side of your business. Your customers can find you, they can buy your products from the comfort of their own homes or even on the go using their smartphones - what more is there to be done?

But setting up your company's site is really just phase one! Now that it's live, you need to come up with a plan of action that centres on how to get the most out of your website.

Falling into a rut with your website is not only damaging for the website, it could potentially impact your business on a larger scale. In order to guide you past this pitfall, we’ve put together a few tips to help you get the most out of your website.

Update Your Blog Frequently with Engaging Content

If your website includes a blog, you should ensure that it is updated frequently with engaging content. If your blog is left stagnant or updated less than, say, once a month, it will not drive traffic like it ought to and it may even end up harming rather than helping your online success.

Blog Posts

By creating new and engaging content on a regular basis, you will be able to draw in new customers and rank for new keywords.

Stay Active on Social Media

Similar to your blog section, if you have links on your website to company social media accounts (e.g. Twitter, Facebook, LinkedIn), make sure these accounts are updated frequently. Social media is a vastly important tool for any online business, so by neglecting it, not only will you certainly not get the most out of your website, you may also damage people's perception of your brand in the process. Just think about it - if someone spots that your last tweet went out nearly a year ago, they may worry that you've gone out of business and cease to feel confident enough to buy from you!

Social Media

If you want to learn more about why social media marketing is so important for modern businesses, you can read all about it in our recent blog post on the topic. 

Use 301 Redirects Intelligently

Updating your pages and products frequently is a great way to keep customers/visitors interested and your business running smoothly. However, if you decide to delete a page, you should consider adding a 301 redirect to ensure that anyone trying to access that page in future is redirected to a relevant page that still exists (rather than seeing a 'page not found' 404 error notice).

404 - Page Not Found

All you need to do is get in touch with the people who built your website and ask them to redirect the old URL to a different, still-live one. However, you shouldn't just use 301 redirects to ensure that nobody ever sees a 404 'not found' page - here are some good rules of thumb:

  • If you have moved a piece of content from one URL to another, use a 301 redirect so that anyone who enters the old URL will automatically arrive on the new one.

  • If you have deleted a piece of content outright, but you have another page that meets the user's needs equally well, you can redirect the old URL to that page - although, technically speaking, a 404 'not found' notice is the correct response when someone tries to access a piece of content that no longer exists. That being said, if you delete an old product that you no longer sell but you have a newer version/model of that product in stock, it's a good idea to redirect to the new version as this will improve user experience on your website.

  • You should never redirect to a page that isn't relevant to the piece of content the user is trying to reach - it makes for a poor user experience (more so than if you just showed a 404 page) and may put you in line for a rankings penalty on Google.

Use High-Quality Photos

Whether you're selling products or promoting your company's services, it's important to use good-quality images - and continue to use good-quality images when you upload new products or content. Nothing will put a potential customer off more quickly than a blurry, cheap-looking image. Producing your own good-quality photos is easy to do, and the best part is that you can be certain your images are 100% royalty free.

If you want to get more from your website (whether through blog posts, search engine optimisation, or a whole-site redesign), get in touch with Designer Websites today to find out how we can help.

Featured Snippets

Google's featured snippets have been around for a little while now, and they're appearing in SERPs more often than ever before. For site owners, they represent a significant organic exposure opportunity; however, many people right now are unaware of the value of ranking as a featured snippet and unsure of how to do so.

In today's blog, we're going to show you how you can obtain a featured snippet for your site - before that, though, let's take a quick look at what exactly a featured snippet is.

What are featured snippets?

When you type a query into Google, a featured snippet is the short answer (or summary of an answer) that sometimes appears at the top of the results page. A snippet's content is extracted directly from the source website, and each snippet includes the page title and URL of the web page it's drawn from.

What are featured snippets?

Why should I care about featured snippets?

Because they will get your website seen and drive lots more traffic to their source pages! Featured snippets tend to appear above all other organic results, meaning that even if your website isn't rank #1 for a specific keyword, you can still show up ahead of your competitors by securing a featured snippet ranking for that search term.

In addition to ranking as a featured snippet, a particular URL can also still appear within the standard organic results. This means that a single URL can rank twice on the first page, in two separate positions, for the same query. (Take another look at the Obama example above - see how Wikipedia appears as both the featured snippet source AND the #1 organic result?)

Because Google is extracting the important part of your content and displaying it right there in the SERP, you might expect your click-through rate to drop when your content is used for a featured snippet. However, featured snippets have actually been shown to boost CTR, even when the source URL already held the #1 organic position.

How to gain a featured snippet

Now that you know how valuable a featured snippet can be for your website, you're probably wondering how to get your pages ranking in this way. Featured snippets come in a whole range of different styles, and your content must provide the right answer in the right format to be able to rank as a snippet for that particular query. Snippets occur in a number of different forms, including:
  • Text
  • Lists
  • Tables
The first thing you'll need to do is perform some keyword research and identify some questions that are a) commonly typed into Google, and b) relevant to your website. These questions can be implicit or explicit, but they need to be too complex for Google to answer using simple public-domain data from their Knowledge Graph. For example, Googling 'how old is Theresa May' won't produce a featured snippet because Google can answer that one by itself; however, Googling 'who is Theresa May' forces Google to pull a more in-depth answer from a third-party source, resulting in a featured snippet.

Featured Snippets Example
You may want to look for queries that already have a featured snippet in the SERP; if the current snippet is poorly-written or doesn't really answer the question properly, its spot should be fairly easy to steal. If a question is not currently showing a featured snippet result, this may be a sign that Google does not consider a featured snippet necessary for that query.

Once you know which queries you wish to feature as a snippet for, it's time to re-format your content in order to optimise it for...um, snipping. The format and language of your content is very important - when trying to achieve a featured snippet, you need to make sure that you use phrases and terms a little more strategically than you might in other pieces of writing. This is because Google is far more literal with these types of queries than usual; for example, if you were to Google 'how to make scrambled eggs', you will likely be shown an article whose title closely mirrors that specific query, and not something like 'scrambled eggs for dummies'.

You also need to make sure that the format of your answer matches the format of the snippet you wish to rank for. There's no point writing a regular ol' paragraph of text if the featured snippet you're trying to replace is a table of information or a bullet-point list of ingredients. It doesn't really matter where on the page your answer appears as long as your content is structured correctly and you're providing a clear and concise answer to the query that Google can easily lift out and display in the SERPs.

Here's an example. Let's say you want a featured snippet for the query 'what is the difference between a cake and a biscuit' - you can write an in-depth, thousand-word exposé on the exact distinction between cakes and biscuits, but you won't achieve your goal unless you also provide Google with a concise, easily-snippable answer like this:

"There are many ways to tell a cake from a biscuit, but the most important difference is that cakes get harder as they go stale, whereas biscuits become softer."

Once you've written the page that will hopefully rank as a featured snippet, read through it and try to identify the key sentence(s) that Google will be able to provide as a quick answer. If that portion of the article doesn't exist, you won't get the snippet. Don't forget to check the existing snippet for the keyphrase you've got your eye on - if the current snippet is a table or bullet-point list, you probably won't be able to usurp its throne with plain text.

You'll also want to use keywords judiciously throughout the rest of the page - for instance, including the phrase 'what is the difference between a cake and a biscuit' in your page title tag and H1 heading will greatly improve your chances of getting that featured snippet (and indeed of ranking for that term at all).

How to keep your featured snippets

You've been working hard and you've finally gained a featured snippet - well done! Now you can relax and take it easy, right? Wrong - the battle is still on! The websites below yours will probably attempt to steal that coveted spot from you, so how can you stay on top of the heap and ensure that your featured snippet keeps showing up?

The answer is that you need to get people actually engaging with your snippet. The organic ranking and format of your content aren't the only factors to think about; engagement and click-through rates also play a role in snippet selection. By ensuring that users are engaging with your snippet - that is, reading it and clicking through to your actual website for more information - you should be able to hang on to your featured spot indefinitely.

Need help driving organic traffic to your website? Get in touch with the Designer Websites team today - our SEO experts will be more than happy to assist you!
Our SEO team at Jump Factory Basingstoke

This week, some of the SEO team at Designer Websites took a trip down to Jump Factory in Basingstoke, for a bit of fun, and to see how the company is getting on since we’re now helping them with their online marketing efforts.

We’ve worked with Jump Factory on their website since before the indoor trampoline park opened its doors, so going to visit the park in person was something we've wanted to do for a while now. So, the team travelled down from Penarth to Basingstoke on Wednesday, and found that jumping about on a trampoline was actually a great way to stretch their legs after a two-hour journey in a car.

jump factory indoor trampoline park
The indoor trampoline park even celebrated their 100,000th jumper just last week! 

Since Designer Websites joined forces with Jump Factory, we have worked to create a user friendly, dynamic and fully optimised website ensuring the company stays at the forefront of their target market. We officially started working on their “Jump Online” campaign back in January and since this time, we’ve witnessed the indoor trampoline park’s traffic make a big jump online, and watched as their customer base has significantly increased over the past couple of months. 

Due to their high-ranking website and active social media presence, Jump Factory have been able to really jump online, travelling up the SERPS and progressing with increasing success each month. Since we began our SEO work, Jump Factory is now gaining double the visitors on their website and has had a huge boost in bookings. To find out more about the work we do with Jump Factory, you can read all about it here in our case study

At the indoor trampoline park, the team took part in basketball tournaments and dodgeball tournaments to make full use of all the parks activities. The girls won in basketball due to Laura’s skillful shots, but the boys stole back the crown in the dodgeball tournament. It was clear that you can be fully grown and still have fun on the trampolines!
jump factory basketball lanes
The team even took on the famous ‘Walk the Wall’ section, which is frequented by parkour experts and gymnasts. It’s safe to say that the team did not realise quite how big the wall was and sadly, realised they were not quite up to the parkour standard. At least they’re better at helping companies jump online than they are at jumping on trampolines!

walk the wall at jump factory

This trip was a great team building activity and it was wonderful to see the parks popularity since they have managed to jump online.

If you’re interested in helping your own business jump online, then our SEO experts are here to help – get in touch today!
Prepare Your Website for 2017

Though we're only a few days into 2017, it's already clear that change is on the cards for this year. America is getting a new president; the UK is scheduled to begin the process of leaving the European Union; and important elections will be taking place in a number of countries, including France, Germany, and the Netherlands.

Don't worry, though - this isn't going to be a post about politics. The world of web design is constantly reshaping itself, and just as 2017 looks set to usher in a number of big political changes, we're also expecting to see several sizeable shifts in the landscape of the Internet between now and January 2018. Lots of changes are coming, and if you want your business to succeed (or continue succeeding) over the next twelve months, it's very important that you stay abreast of these changes.

Priorities for your website in 2017

Below are 5 design, UI and SEO changes website owners should aim to make this year.

1. Speed it up.

If there's one thing that will utterly scupper your chances of online success in 2017, it's a website that takes too long to load. The days of dial-up, when web users would happily wait several minutes for a page to render, are gone; nowadays, most users will leave if your content doesn't load within a second or two. People hate waiting around, especially when they're on the go and browsing the web on their smartphones.

And what users hate, search engines hate too. Google, Bing, and the rest of them will be reluctant to list your website as a search result if it provides a sluggish and frustrating user experience. If you want to make your customers happy AND keep the organic search traffic rolling in, it's imperative that you minimise your site's loading times.

TAKE ACTION: Use Google's PageSpeed Insights tool to check your website's load times and find out how you can speed things up. Talk to your web developer if you're unsure of how to implement any of the tool's recommendations.

2. Stop using pop-ups.

For years, 'pop-up' was a dirty word associated with the spammiest, most irritating kind of online advertising in existence. When you think of a pop-up ad, you probably picture garish colours and dubious claims such as 'YOU HAVE WON AN IPOD' or 'THERE ARE 14 HOT SINGLES IN YOUR AREA WAITING TO CHAT'. Strangely, though, pop-ups have become somewhat legitimised in recent years, and many perfectly reputable websites now use pop-ups to drive newsletter sign-ups, app downloads, and other conversions. Perhaps you use this strategy on your own site; perhaps it even works for you.

But now is the time to stop. Google recently declared war on pop-ups (or 'intrusive interstitials'), stating that sites using them "may not rank as highly" from 10 January 2017 onwards. This doesn't just apply to old-fashioned, 'click here to claim your prize' pop-ups - it applies to pretty much any on-screen element that appears unexpectedly and gets in the way of the actual content. And yes, that unfortunately includes your nice-looking 'subscribe now' box. Get it gone by the 10th of January, or prepare to see a drop-off in your Google rankings.

TAKE ACTION: Remove any nonessential pop-ups from your website, or redesign them so that they don't cover up too much of the page itself. Learn more about Google's forthcoming pop-up penalty (and whether it will affect you) here.

3. Declutter your design.

We're always reading about the latest web design trends, and we've seen a lot of articles lately with titles like '17 Web Design Predictions for 2017'. Lots of industry experts are offering lots of different opinions and forecasts right now, but the general feeling seems to be that a minimal, uncluttered aesthetic is the right choice going forward. The design world has been moving steadily in the direction of minimalism for several years now, and it's unlikely that 2017 will buck that trend.

TAKE ACTION: Minimalism is a great approach to web design because it makes sites easy to navigate as well as easy on the eyes. Here are a few steps you can take to declutter your site this year:
  • Fewer menu options. Listing loads of different categories in your site menu can make things look messy, and users may struggle to work out which one they need. For this reason, it's better to streamline your site structure and show just a few options at the top of each page.

  • Make your message stand out. If you've got a key message to get across, don't bury it in reams and reams of text. Aim to cut down on unnecessary copy and focus on making the important words stand out. Lots of people have predicted that big, bold typefaces will be very popular in 2017, so ask yourself if the point you've taken ten paragraphs to make could have been made in a single striking sentence writ large at the top of your page.

  • Don't fear empty space. When designing your site's layout, you may be tempted to fill every last gap with an image or a bit of copy. But this may not be necessary! Discerning use of empty space can help your website to feel elegant and inviting rather than claustrophobic and overwhelming. Empty space also draws the user's attention back to the central focus of the page, whether that's an image, a headline, or a CTA.

4. Optimise for user intent.

There are two big buzzphrases that every SEO specialist in the land will be running into the ground this year. The first is 'user intent' - basically an extension of the well-worn adage that you should be optimising your website for users, not search engines. If you want to boost your organic search traffic in 2017, the key is to 'optimise for user intent'.

This means that, rather than picking a popular keyword and carefully concentrating on that term when you write your site copy, you should be thinking about your target audience and what they're trying to achieve. Keywords remain an important part of the search engine optimisation process, but both your keyword choices and your website's content should be directly informed by the needs that you're trying to meet.

For example, if you sell carpets, don't just write a tonne of copy about 'cheap carpets' and expect the search engines to reward you with a tonne of traffic. Instead, take the time to identify your target audience; consider what your average customer wants, and then create a website that gives it to them. This could be a simple, easy-to-navigate list of the different products you stock, or it could be a handy wizard-style tool that helps users to select the right carpet for any given room. What it probably won't be is a thousand-word essay on cheap carpets and why your cheap carpets are the best cheap carpets on the market.

You should also think carefully about the intent behind each keyword you target on your website. 'How to lay a carpet' and 'carpet installation' might seem like two very similar search terms on the face of it, but where someone who Googles 'how to lay a carpet' might want a how-to guide or instructional video, the person who Googles 'carpet installation' probably just wants a professional to come and do the job for them. Be sure to consider how well your content satisfies the queries people are typing in to find it.

TAKE ACTION: Don't just create a website and then stuff it with your industry's most popular keywords; instead, follow the Intent > Keywords > Content model described below
  1. Intent: Start by identifying your target audience and the needs that you're trying to meet. What is their intent when they visit your website? What are they looking to achieve?

  2. Keywords: Use a keyword research tool to find out what people type into Google when they need the thing that you provide. Do your potential customers use short phrases or longer, more conversational search terms? Identify a set of keywords that are directly related to your niche.

  3. Content: Structure your website and create its content based on the intentions of your users and how they are expressed in the form of search queries. Pick a keyword (or group of keywords) for each page of your website, and ensure that every page is perfectly tailored to the needs expressed by the query it targets. 

5. Remember your mobile users.

Here's the other big SEO buzzphrase of 2017: 'mobile first'. For many webmasters, mobile friendliness has thus far been little more than an afterthought, but now that the majority of Internet usage takes place on mobile devices, it's absolutely crucial to make sure that your website works perfectly on smaller screens.

Google demonstrated their commitment to putting mobile users first several months ago - not only did they roll out a completely separate index for mobile searches, they also announced that this new mobile index would be "the primary Google index" going forward. This shows that Google are extremely keen to make mobile users happy in 2017, and if your website doesn't make mobile users happy, your organic Google traffic may well take a nosedive this year.

TAKE ACTION: Look at your website on a range of mobile devices and ensure that it is nice-looking and easy to navigate on smartphones and tablets as well as on desktop computers. Strongly consider upgrading to a responsive website if you haven't already done so.

Need help getting your website in shape for the new year? Get in touch with Designer Websites - we are a team of expert designers, developers and SEO specialists, and no matter what business you're in, we can help you to succeed online in 2017.
Reduce High Bounce Rates

If you've ever logged into Google Analytics and seen a mountainous spike in your site traffic, you'll know how good it feels to get a nice influx of new users. Whether it's because a carefully-planned marketing campaign is paying off or because someone unexpectedly linked to your blog on r/TodayILearned, a healthy increase in sessions never fails to get those endorphins rushing.

But as pleased as you may be with that big traffic boost, it won't actually benefit your business much unless those visitors are sticking around long enough to make a purchase (or fill out a contact form, order a free sample, join your mailing list...you get the idea). All the web traffic in the world won't affect your company's bottom line if every user leaves your site within seconds of arriving.

If your website gets plenty of traffic but shows a very high bounce rate, be sure to keep reading - we've got some very straightforward tips that will help you to convert more of your visitors into customers. But first, let's just make sure we all understand one key piece of terminology...

What does 'bounce rate' mean?

Your website's bounce rate tells you how many people visit the site and then leave without any further interaction - in other words, how many people 'bounce off' after hitting your site. It is expressed as a percentage of the website's total traffic.

For example, if your website received 1,000 visits in November 2016 and Google Analytics is showing a bounce rate of 60% for that month, it basically means that 600 of your 1,000 visitors didn't get any further than the page they landed on to begin with.

Google Analytics shows a bounce rate for each individual page of a website as well as for the website as a whole. You'll usually want every landing page's bounce rate to be as close to 0% as possible, since a high bounce rate tends to indicate that users aren't getting what they want from your content. That being said, a bounce isn't always bad - for example, the following positive outcomes would still count as bounces:
  • A user arrives on your homepage, then calls you on the phone without navigating to any other pages.

  • A user arrives on a blog post, reads it from start to finish, then leaves your website to share the post on Twitter.

  • A user arrives on your 'Contact Us' page, makes a note of your email address, then closes the tab and sends you an email using their own email client (e.g. Microsoft Outlook).

  • A user arrives on a product page, makes a note of the price, then visits your bricks-and-mortar shop to purchase the item in person rather than ordering it online.
By and large, though, a high bounce rate is bad news for your business and a clear sign that you need to make some improvements to your website.

What improvements, you ask?

1. Focus on making a good first impression

It may be that people are leaving your website quickly because they're put off by the very first thing they see. Prominently displaying any of the following things on your homepage (or another key landing page) will almost certainly drive up your bounce rate:
  • Intrusive ads/popups (or 'interstitials', as Google calls them) that appear as soon as the page has loaded and get in the way of your actual content

  • Large swathes of text that the user will have to comb through in order to find the information they need

  • Dull and/or poor-quality images that fail to engage the user and risk making your brand look outdated, unprofessional, or unwelcoming

  • Potentially offensive, disturbing or triggering material that may shock, disgust or distress some people (it doesn't have to be a graphic depiction of violence or nudity - for instance, arachnophobes may click away immediately if you have a photo of a spider on your homepage)
Examine your landing pages carefully, or ask someone else to look at them with fresh eyes (they may notice issues that you've missed due to over-familiarity). Think about the first thing each site user sees: are you doing anything to irritate them, upset them, intimidate them, confuse them, or otherwise put them off?

2. Make it snappy!

While we're on the subject of first impressions, we really should mention site speed. Every day, countless website sessions are curtailed prematurely because the page simply didn't load quickly enough - you've probably given up on a fair few sites yourself after watching that loading icon spin for a little too long.

As a UX-conscious website owner, it is absolutely imperative that you minimise your site's loading times. Use Google's PageSpeed Insights tool to test your key landing pages, then follow the tool's recommendations as best you can (you may need to ask your web developer to make some changes for you).

3. Don't make promises your content can't keep

If your organic search traffic is showing an especially high bounce rate, it may be that Google or Bing is showing searchers a snippet that isn't particularly representative of your actual website. For example, imagine typing 'pizza near me' into Google and seeing this result:


'Great,' you think, 'just what I'm looking for.' But then you click onto Super Pizza's website and you quickly realise that it's not a pizzeria at all - it's a trendy digital marketing agency with a quirky name. Disappointed, you click your browser's 'back' button and return to the search results page to try a different website.

This is quite an outlandish example (though not necessarily that outlandish), but it illustrates the way in which misleading search results can lead to high bounce rates. Look at the words being used to advertise your website in the SERPs: does that little snippet of text promise something you're not delivering? Are you purporting to sell a product or provide a service that you no longer offer? Are you failing to clarify that you only serve customers in a specific part of the country? Are you roping people in with claims of low prices, then showing them a page full of products that are actually fairly expensive?

If so, you need to make a change. Ensure that each page's title tag and meta description give a fair, accurate, and up-to-date representation of what the user will find if they click through. And, if it's not already too late, you obviously ought to give your company a name that actually reflects the business you're in instead of trying to think of something...ugh...'random'.

N.B. If your bouncy traffic is coming from a source other than a search engine (e.g. social media posts, directory listings, banner ads on another website), this rule still applies. You should always do your best to ensure that people are getting exactly what they expect when they click a link to your site.

4. Keep your keywords on target

This one is a little trickier, because it's not always clear what people are Googling immediately before they land on your website. However, if you are getting a lot of high-bounce traffic from an organic search engine like Google or Bing, it may well be because your site is showing up for the wrong keywords.

Here's an example. Let's say you own a company that sells swimming pools and installs them in people's back gardens. Your website gets a lot of traffic, but the vast majority of visitors bounce because they were looking for a public swimming pool that they could visit with the family.

Now, you may well be able to fix this problem by doing as we recommended in point #3 and rewriting your title/description tags to more clearly indicate the exact nature of your business. But your site shouldn't be showing up for searches like 'swimming pools in nottingham' at all, and if it is, you may need to pick some different keywords and adjust your site copy accordingly. In this example, you ought to be targeting keywords that are specifically related to buying swimming pools, or to the swimming pool installation service that you provide.

And your keyword focus should be reflected in the copy you write - for example, this might be a sensible statement to include on your pool website's homepage:

Here at Petunia Pools, we sell a wide variety of home swimming pools to suit every budget. Furthermore, our pool installers have been in the business for thirty years, so they can be relied upon to get the job done quickly and professionally.

Whereas the following excerpt might well mislead the search engine bots and cause them to send the wrong sort of traffic to your website:

Looking for a swimming pool in Nottingham? We are Petunia Pools, the local business of choice for swimming pools in Nottinghamshire and the surrounding area. Get in touch today and get ready to go for a swim!

Recent developments in semantic search technology mean that Google et al are now far more adroit when it comes to recognising the meaning of a piece of writing in the same way a human would. However, that technology effectively relies on word association, so make sure you're sending out the right signals and using the right words in your website copy (e.g. 'buy', 'installation', 'home' instead of 'swim', 'Nottingham', 'local').

5. Don't forget the mobile mob

More and more people these days are yanking themselves away from their desktop computers and browsing the web on their smartphones instead. Log into your Google Analytics reports, go to Audience > Mobile > Overview, and take a look at what percentage of your site traffic currently comes from mobile devices. Given recent trends, we're guessing it'll be quite a high number; in fact, some of our clients are now getting around 80% of their traffic from smartphones.

With so much online interaction now taking place on a pocket-sized screen, your website's high bounce rate could well be a result of your failure to provide a good user experience on mobile devices. If that's the case...well, unfortunately, this one isn't such an easy fix. You ideally need a responsive website that functions equally smoothly across all devices - this should ensure that, no matter how big or small their screen is, each visitor finds it easy to navigate and interact with your site. Remember, the desktop PC is no longer the default platform for Internet use, and if you're serious about user satisfaction, you'll want to treat your mobile and tablet users just as well as you treat the people using a traditional mouse-and-keyboard setup.

If you need a new website design that will engage users and minimise bounces, Designer Websites can help. Get a quote for your project today.