Many people are in the dark about what exactly is the disability discrimination act (DDA) and what they need to do in order to be DDA compliant. The actual laws themselves surrounding the DDA are a little hazy although some points can be highlighted as meaningful such as:

• From 1st October 1999 a service provider has to take reasonable steps to change a practice which makes it unreasonably difficult for disabled people to make use of its services.
• For people with visual impairments, the range of auxiliary aids or services which it might be reasonable to provide to ensure that services are accessible might include... accessible websites.
• For people with hearing disabilities, the range of auxiliary aids or services which it might be reasonable to provide to ensure that services are accessible might include ... accessible websites.

Furthermore an example of what is meant by 'service providers':

• An airline company provides a flight reservation and booking service to the public on its website. This is a provision of a service and is subject to the act.